Senior Technical Writer

Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant. 

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions. 

If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!

Note: This role requires in-person onboarding in office during the first week of employment.

What you’ll be doing

• Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products.
• Work closely with Engineering, Product Management, Design, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
• Follow our documentation guidelines to produce high quality documentation.
• Multi-task and prioritize projects as you support multiple engineering teams
• Collaborate with developers to review API documentation.
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

• 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products.
• Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks.
• Experience writing SDK, CLI, REST APIs and developer tools documentation.
• Experience writing customer-facing documentation and release notes.
• Experience with Markdown, code editors and source code control tools such as Git and GitHub.
• Experience using Oxygen or similar DITA authoring tools.
• Experience leveraging GenAI tools such as Claude, Gemini or ChatGPT to assist in the documentation lifecycle.
• Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates.

And extra credit if you have experience in any of the following!

• Bachelor’s degree or certificate in Technical Writing is preferred.
• Strong ability to understand the application of security products in the real world and produce use case-based content.
• Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools.
• Experience with Redocly or any API management and publishing platform.
• Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular
• Knowledge of Okta or similar identity and access management solutions.

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