Senior Technical Content Manager

We are seeking a dynamic and hands-on Senior Manager to lead Anaplan’s Technical Content team – the group responsible for Anapedia (our product documentation), the Anaplan Planual (our modeling best-practice standard), documentation for the Anaplan Applications portfolio, and supporting disciplines such as localisation. This is a working manager role: you will lead a team of roughly 18 people organised into three sub-teams, while staying close enough to the content itself to set direction, raise the bar, and jump in where it matters.

The ideal candidate is not satisfied with how technical content has “always been done.” You will be expected to question established processes, modernise our content operations, and champion the use of AI technologies to scale content creation, maintenance, and localisation – without compromising the accuracy and trust our customers place in Anapedia and the Planual.

• Set the Direction: Own & drive the vision and strategy for Anaplan’s technical content function, spanning Anapedia, the Planual, Anaplan Applications documentation, and localisation, and translate that vision into a clear, prioritised roadmap.
• Lead a Multi-Team Organisation: Lead, coach, and develop a ~15-person organization structured across two sub-teams, building strong second-line leadership and a culture of ownership, quality, and continuous improvement.
• Challenge the Status Quo: Actively challenge the status quo in how technical content is planned, produced, and maintained – retiring processes that no longer serve the business and introducing better ones, even when that means disrupting familiar ways of working.
• Scale Content with AI: Identify and implement AI-powered tools and workflows to accelerate content creation, review, updating, and translation, increasing both the velocity and consistency of our documentation at scale.
• Modernize the Content Stack: Evaluate, select, and evolve the content management systems and tooling that underpin Anapedia, the Planual, and our localisation pipeline, ensuring the team works with modern, fit-for-purpose platforms.
• Lead as a Practitioner: Stay close to the work: contribute directly to complex or high-visibility content, model editorial standards, and provide hands-on guidance to sub-team leads and writers.
• Partner Cross-Functionally: Work closely with Product Management, Engineering, UX, and Support to ensure technical content keeps pace with new releases, platform capabilities, and the Anaplan Applications roadmap.
• Drive Localisation: Own the roadmap and operating model for translating and localising technical content, ensuring quality and consistency across languages and markets.
• Measure What Matters: Define and track metrics for content quality, coverage, freshness, and efficiency, and use them to continuously improve how the team operates.

Required:

• Proven experience managing a mid-size team (roughly 15–25 people), ideally including a nested or multi-team structure with team leads reporting to you.
• Strong track record of setting up, maintaining, and scaling technical content operations – documentation, knowledge bases, or similar content at enterprise scale.
• Hands-on familiarity with AI technologies applied to content creation, editing, quality assurance, or localisation, and a clear point of view on how to use them responsibly to increase efficiency.
• Solid working knowledge of modern content management systems and documentation tooling (e.g., component content management systems, docs-as-code platforms, or similar).
• A demonstrated bias toward challenging existing processes and driving change, balanced with the judgment to protect content quality and customer trust.
• Excellent written and verbal communication skills, with the ability to operate confidently with senior stakeholders across Product, Engineering, and Support.
• Willingness to work in a hybrid model with occasional in-office days in the Manchester or York area, UK.

Desired:

• Knowledge of enterprise planning, EPM, or connected planning software is a strong plus.
• Experience running or scaling a localization/translation program for technical content.
• Background in SaaS or enterprise software documentation, including experience with API, application, or platform documentation.