Senior Technical Account Manager

About the role

As a Senior Technical Account Manager, you’ll be the named technical owner for the mission-critical workload that anchors a strategic enterprise customer’s Vercel relationship, across a portfolio of concurrent accounts. You’ll work as a peer to customers’ VPs of Engineering and CTOs, take over the post-sales technical relationship from the Solutions Architect through a structured handover, and coordinate every Vercel team on the account, including Support, Engineering, Product, and Sales. Customers buy this engagement, so success is measured by renewal: your proactive architecture and cost work should be worth more than what the customer pays for it. The role has no on-call rotation, no production code, and no sales quota. This is a hybrid role with 3 in-office days per week in London or Berlin.

What you’ll do

• Own the post-sales technical relationship for a portfolio of enterprise accounts, running weekly calls, monthly and quarterly business reviews, and an annual roadmap workshop
• Co-own each account with the Account Executive: you own the technical relationship and the technical case for renewal
• Take ownership of escalated incidents and recurring patterns, driving post-mortems, root-cause analysis, and remediation roadmaps, and respond to P1 and P2 escalations within 4 business hours
• Run proactive architecture reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
• Scope and coordinate Forward Deployed Engineering, audits, workshops, and Professional Services projects on your accounts, and relay customer needs to Product and Engineering

What you need

• 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or technical consultant), owning strategic customer relationships including QBRs and renewals
• Ran a technical platform at scale in a customer-facing role, with fluency in CI/CD pipelines, preview environments, release mechanics, and cost and performance patterns
• Production architecture experience on AWS, GCP, or Azure
• Ramped quickly on an unfamiliar technical product and earned customer trust
• Can write a one-page executive summary of a complex technical situation for customer leadership
• Willing to travel 4 to 8 times per year to customer offices, generally in-region

Bonus if you

• Worked as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer tools company
• Built AI agents with the Vercel AI SDK, MCP servers, or similar frameworks
• Run an annual roadmap workshop or Well-Architected Review-style engagement with an enterprise customer

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.