ApplySarthiSenior QA Engineer (IVR)
NICE
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Read from the description itself, not inferred.
This role on the market
4 open ivr roles across 4 companies are on ApplySarthi right now, most of them in Pune (1).
- IVR EngineerZensar
- Product Manager- Voice IVRJPMorgan
- Staff Product Manager - HardPhone, SIP, and IVRGohighlevel
What ivr roles keep asking for: SQL (50%), AWS (25%), Azure (25%), C++ (25%), CRM (25%), GCP (25%), Java (25%), LLMs (25%) — counted across their open postings here.
QA Engineer jobs in India · Remote QA Engineer jobs · SQL jobs
NICE has 179 open roles listed here.
- Office Manager
- Senior Technical Support Engineer
- Senior Specialist Software Architect pune
- Account Executive - Mid Atlantic
- Account Executive - South East
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for ivr roles keep coming back to SQL, AWS, Azure, C++. Practise those questions before you sit with NICE.
Questions you are likely to be asked
- Why do you want to join NICE?
- What is your experience with SQL? Tell me one thing you learned the hard way.
- How do you write a bug report that a developer can act on straight away?
- What do you do when a developer says a bug is not a bug?
- How do you decide what to test when time is short?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior QA Engineer (IVR) at NICE interview free →At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities. You will collaborate with cross-functional teams to deliver reliable, high-quality products.
How will you make an impact?
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Handle daily client change requests, client version upgrades, capacity management, and system standardization activities (75%).
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Perform product testing, including functional, regression, integration, API, and IVR call flow testing (25%).
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Design, create, and execute test cases and test scenarios.
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Validate API integrations using SOAP UI, ReadyAPI, or similar tools.
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Test end-to-end client portal builds and web-based applications.
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Identify, log, track, and verify defects through resolution.
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Validate backend data using basic SQL queries.
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Collaborate with cross-functional teams to ensure product quality and timely releases.
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Maintain testing documentation and support continuous quality improvements.
You will also have an advantage if you have experience in:-
- API Testing knowledge
- Knowledge in any Scripting Language
- Open Source SOAPUI/Commercial READY API
- Manual Testing courses / certifications
- Exposure on XML and JSON
- UI Automation tools
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11546
Reporting into: Tech Manager, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Listed on greenhouse · posted 2026-09-28. ApplySarthi collects openings and links to application pages; the role is advertised by NICE, not by us.