Senior Project Engineer, Global Services

About The Role

We are seeking a Senior Project Engineer in the Global Services division with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance, and Access Control. You will partner with the Global Services Manager and Territory Account Executives to service large and strategic customers within the Verkada footprint. In this role, you will interface with customers and partners on post-sales deployment project management, assisting with technical issues and providing expert-level configuration and training on Verkada Products. We need someone who will be highly motivated, able to learn quickly, and work independently while making an impact on the success of our Global deployments. 

We are committed to a thriving in-office culture. This role requires that you be on-site 5 days per week in our Mexico City office when not traveling.

What You'll Do

• Be the subject matter authority on the full Verkada suite of products and offerings and provide expert-level service to customers during the post-sales process
• Serve as the project management arm for customer accounts, ensuring successful deployments of Verkada products in the customer’s environment
• Magnify the value of Verkada products for customers through configuring and fine-tuning product features, use cases, and analytics; provide vendor-led training to customers
• Effectively serve as the technical voice to all levels of customer, from C-level executives to loss prevention managers and directors of IT
• Work directly with your Global Services Manager and Sales Account Executives to develop services strategies and workflows for the customer, as well as participate in cross-selling and up-selling opportunities
• Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings

What You Bring

• 4+ years of experience as a Sales Engineer, Technical Account Manager, Network Engineer, or Professional Services Consultant with a proven track record of working with Fortune 500 companies
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security, or similar field 
• Strong background in Computer Networking: HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, firewalls, and software systems
• Outstanding written & verbal communication skills to efficiently articulate technical matters with customers and partners
• Entrepreneurial and positive attitude with a strong desire to learn
• Ability to adapt to an ever evolving workplace and company
• Genuine excitement for software/hardware products, Cloud Security, and IoT devices
• Travel up to 25%

Preferred Qualifications

• Industry certifications such as AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+
• Experience working with Linux systems 
• Previous startup experience

Mexico Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits