Partner Services Manager

Accountabilities: Serve as the primary day-to-day contact for partner stakeholders and internal teams throughout the entire campaign lifecycle, addressing questions, resolving issues, and ensuring effective communication. Coordinate cross-functional collaboration between editorial, creative, video production, publishing, social media, and partner teams to ensure projects progress smoothly. Drive alignment across stakeholders by proactively managing competing priorities, navigating trade-offs, and addressing evolving project requirements. Build and maintain trusted relationships with a diverse range of external partners, fostering long-term collaboration, transparency, and mutual success. Gather and communicate partner feedback, recommend practical solutions, and manage stakeholder expectations with diplomacy and a solutions-oriented approach. Translate high-level strategic objectives into actionable production plans, publishing workflows, and clearly defined deliverables. Develop, maintain, and continuously optimize project timelines, adjusting priorities according to campaign requirements, stakeholder feedback, and changing business needs. Manage multiple simultaneous initiatives across written content, video, social media, newsletters, and live events, ensuring deadlines and quality expectations are met. Maintain centralized project documentation and knowledge-sharing systems, providing teams with clear visibility into deliverables, responsibilities, milestones, and critical updates. Use partner-specific project management platforms to update project information, monitor progress, and maintain transparency across internal and external teams. Coordinate content publishing and launch processes, ensuring effective handoffs and alignment between partner, editorial, production, and social media teams. Prepare regular internal and external progress reports, tracking current and projected performance against workstream revenue objectives. Identify opportunities to improve operational processes, strengthen collaboration, and enhance the overall partner experience. Requirements 5–7 years of professional experience in project management, account management, partner services, or a closely related role. Strong understanding of multimedia production, video development, digital publishing, and content distribution workflows. Demonstrated ability to manage complex projects from initial concept through production, publication, and final delivery. Excellent communication, interpersonal, and relationship-building skills, with a high level of emotional intelligence and stakeholder management expertise. Proven ability to coordinate and influence cross-functional teams without direct managerial authority. Strong organizational and time management skills, with the ability to manage multiple projects, deadlines, and deliverables simultaneously. Demonstrated problem-solving abilities and a proactive mindset, including the capacity to identify challenges early and develop practical solutions independently. Comfort working in ambiguous, fast-changing environments where priorities, timelines, and stakeholder expectations may evolve rapidly. Ability to assess competing demands, make informed decisions, and maintain project momentum under pressure. Experience developing and maintaining project documentation, timelines, reporting processes, and operational workflows. Strong attention to detail and the ability to communicate complex project updates clearly to different audiences. Adaptability, initiative, and a collaborative approach to working within creative, editorial, production, and commercial teams. Familiarity with project management platforms and digital collaboration tools is highly valuable. Benefits Base Salary: $85,000 per year. Performance-Based Compensation: Additional quarterly incentives based on performance. Remote Work Flexibility: Fully remote working environment with a remote-first organizational culture. Comprehensive Healthcare: Medical, dental, and vision insurance coverage. Life Insurance: Financial protection through life insurance benefits. Disability Coverage: Insurance benefits designed to provide additional financial security. Retirement Savings: 401(k) retirement plan. Professional Growth: Opportunities for career development, mentorship, and continued learning. Collaborative Environment: Work alongside creative, editorial, and media professionals in a supportive and dynamic team. Career Development: Exposure to diverse multimedia projects, strategic partnerships, and innovative digital content initiatives.