ApplySarthiSenior Product Manager, Help Center (CX Automation)
Coinbase
Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
1,088 open automation roles across 242 companies are on ApplySarthi right now, most of them in Bengaluru (118), Hyderabad (31), Delhi NCR (24).
- Automation Engineer, Amazon LogisticsAmazon Japan G.K.
- Head of Technical Operations & Automation (m/w/d) - GreenTech/Recycling (Teilzeit 32h, Remote möglich)ecosistant
- Automation Managerfa-etvl-saasfaprod1
- Automation Engineer, 80-100%Veratron AG
- Automation Engineer – Magnet IndustrialisationProxima Fusion GmbH
What automation roles keep asking for: Python (23%), SQL (15%), CI/CD (14%) — counted across their open postings here.
Product Manager jobs in India · Remote Product Manager jobs · Generative AI jobs · LLMs jobs · Product management jobs · RAG jobs
Coinbase has 210 open roles listed here.
- Group Product Manager, Money Movement
- Staff Software Engineer (Platform - Financial Engineering)
- IT Support Engineer
- Trade Surveillance Associate
- Risk & Monitoring Analyst III
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for automation roles keep coming back to Python, SQL, CI/CD. Practise those questions before you sit with Coinbase.
Questions you are likely to be asked
- Why do you want to join Coinbase?
- What is your experience with Product management? Tell me one thing you learned the hard way.
- Tell me about a time engineering and business wanted different things.
- How would you improve a product you use every day?
- Tell me about a product decision you made with incomplete data.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Product Manager, Help Center (CX Automation) at Coinbase interview free →Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for the Help Center, you’ll own Coinbase’s primary self-service channel—where most customers first seek support. You’ll drive Automation Rate and customer satisfaction by building AI-powered search, personalized article experiences, and self-service workflows that resolve issues before they reach an agent.
What you’ll do
- Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers.
- Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution.
- Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions.
- Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages.
- Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization.
- Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current.
Required Skills and Experience
- 5+ years in product management owning customer-facing surfaces, content platforms, or self-service products.
- Experience building or improving search, knowledge management, or self-service—ideally with AI/ML-powered search, recommendations, or RAG retrieval.
- Proven ability to define and use support/self-service metrics (automation, deflection, CSAT, escalation) to inform decisions.
- Strong cross-functional collaboration across content, engineering, operations, and analytics without owning end-to-end UX.
- Experience with Help Center or knowledge base platforms (Contentful, Zendesk, Freshdesk, Salesforce, or similar CMS/support tooling).
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Accountant, CyprusCoinbase
- Accounting Manager, GL Operations & IntercompanyCoinbase
- Accounting Manager, GL Operations & IntercompanyCoinbase
- Accounting Manager, Lending & Credit ProductsCoinbase
- Accounting Manager, Tokenized EquitiesCoinbase
- Analyst, PrivacyCoinbase
- Associate Manager, Internal AuditCoinbase
- Business Operations Senior Associate, InstitutionalCoinbase
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-07-06. ApplySarthi collects openings and links to application pages; the role is advertised by Coinbase, not by us.