Senior Manager, AV Operations & Events

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Role Summary

This leader manages a globally distributed team of employees, contractors, and vendor partners supporting AV systems, hybrid meetings, executive events, and workplace technologies. The role balances operational excellence with long-term planning, process improvement, technology standards, vendor management, and people development.

What You’ll Be Doing

• Lead the global AV Operations and Events team, setting clear goals, operating standards, and service expectations across regions.

• Build a strong people-leadership culture through coaching, regular feedback, career development, cross-training, and succession planning.

• Oversee daily AV support, workplace technology services, and in-person, virtual, and hybrid meetings across global offices.

• Lead technical and logistical planning for high-visibility events, executive forums, company meetings, and external-facing productions.

• Serve as a trusted technical advisor for C-level executives, senior leaders, and white-glove events.

• Manage production vendors, venues, SOWs, RFPs, and external partners to ensure quality delivery and cost-effective outcomes.

• Drive standardization, documentation, maintenance practices, incident management, and Root Cause Analysis for AV and workplace technology services.

• Use metrics and dashboards to track utilization, SLAs, support trends, spend, room performance, and event demand.

• Partner with Workplace, IT, Security, Comms, and business teams to improve collaboration spaces, event experiences, and hybrid work capabilities.

• Evaluate industry trends and recommend technology, process, and service improvements that scale globally.

What You’ll Bring to the Role

• 8+ years of experience in AV operations, workplace technologies, unified collaboration, enterprise support, or event production.

• Experience leading global or distributed teams, including employees, contractors, and vendor partners.

• Strong people-leadership skills, with a track record of developing talent, building team capability, and improving team performance.

• Proven ability to support executive stakeholders and deliver high-pressure, high-visibility events.

• Advanced knowledge of AV systems, workplace technologies, UC platforms, SaaS tools, and support operations.

• Strong communication skills, including the ability to explain technical topics to non-technical audiences.

• Ability to make sound decisions in complex, fast-moving environments with limited oversight.

• Bachelor’s degree preferred in Computer Science, Networking, Audiovisual, Project Management, or a related field, or equivalent practical experience.

Technical Expertise

• Experience with AV-over-IP, UC platforms, Zoom, Microsoft Teams, Webex, QSC, Dante, Crestron, Shure, Ross Ultrix, audio consoles, and related production systems.

• Working knowledge of networking concepts that impact AV performance, including Wi-Fi, DNS, QoS, VLANs, and enterprise connectivity.

• Understanding of security, collaboration platform governance, service accounts, shared storage, and event services best practices.

• Ability to document standards and train support teams on consistent AV and event support practices.

Preferred Experience

• Dante, CTS, Jamf, Q-SYS, or related certifications.

• Experience standardizing event formats such as all-hands, town halls, fireside chats, and executive meetings.

• Strong understanding of audio and video signal flow, production workflows, and IT networking principles.

• Experience building alignment with senior decision-makers and acting as a proactive thought partner.

• Ability to lead complex initiatives and solve ambiguous problems with creativity, ownership, and minimal oversight.

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The Okta Experience

• Supporting Your Well-Being 
• Driving Social Impact 
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.