Senior Business Process & Quality Consultant

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005483 

Role Duties and Responsibilities  

Provides support to Quality and Risk Management Branch and Chief Quality Office by: 

• Support the establishment of the NCIA Process Framework across NCIA 

• Coordinate process review and optimization session across NCIA 

• Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services. 

• Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance 

• Leading complex root cause analysis and process optimizations 

• Define and conduct quality review activities and process audits 

• Create, maintain and manage Microsoft Office Templates. 

• Content Management for SharePoint sites under control of CQO. 

• Measures and reports on Agency quality metrics and KPIs 

Essential Skills, Experience and Certifications 

Required: 

• •Process designing and optimization 

• •Process measuring and monitoring (definition of critical success 

• factor, key performance indicators etc.) 

• •Knowledge of ISO9000 family and its application in the 

• organization 

• •Conduct quality review activities and process audits 

• •Proven experience with modern quality and risk management 

• tools and techniques. 

• •MS Visio 

• •MS Word: template management, document reformatting, Macro 

• knowledge, styles management 

• •MS Excel: pivot tables, graphics, data management 

• •MS PowerPoint: template management 

Desired: 

• Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer 

• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath). 

• Knowledge of language coding (i.e. Python, React, etc) 

• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc. 

• Administration and customisation of Microsoft SharePoint 2013 and 2019 

• Visual Basic for Applications (VBA) 

• Microsoft Access 

Working Location 

• The Hague, Netherlands. 

Working Policy 

• On-site 

Travel 

• Some travel to other NATO sites may be required 

Security Clearance 

• Valid National or NATO Secret personal security clearance