ApplySarthiSenior Agent, Customer Service (Dutch Speaker)
OKX
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This role on the market
4,118 open customer roles across 719 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (69), Hyderabad (35).
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What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (17%), Stakeholder management (14%), Salesforce (14%), Excel (13%), Supply chain (13%) — counted across their open postings here.
OKX has 385 open roles listed here.
- Team Lead, Financial Crime Compliance QA
- Technical Account Director
- Technical Account Director
- Web3 Security And Risk Control Product Manager
- Compliance Analyst, AML Investigations
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with OKX.
Questions you are likely to be asked
- Why do you want to join OKX?
- What is your experience with CRM? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Agent, Customer Service (Dutch Speaker) at OKX interview free →Who We Are
About the Opportunity
What You’ll Be Doing
- Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
- Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
- Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
What We Look For In You
- A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- Proficiency in both spoken and written Dutch, along with a high level of English language proficiency.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willing to work on shift rotation.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
Nice to Haves
- Familiarity with cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
Perks & Benefits
- Competitive remuneration package
- Yearly performance bonus
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
- Hybrid work environment available as part of our flexible working approach
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Listed on greenhouse · posted 2026-07-20. ApplySarthi collects openings and links to application pages; the role is advertised by OKX, not by us.