Sales Operations Specialist - Amsterdam

Role Overview 

Nebius is building the infrastructure for the AI era, providing scalable cloud and AI infrastructure solutions to some of the world's most innovative organizations. As our business continues to grow, operational excellence, data accuracy, and scalable commercial processes are critical to delivering an exceptional customer experience. 

The Sales Operations Specialist will support and optimize core commercial operations processes across contracting, billing, and sales support functions. This role is responsible for ensuring the accuracy and integrity of commercial data throughout the customer lifecycle—from sales request validation and contract execution to billing configuration, invoicing support, and operational reporting. 

The role focuses on ensuring that sales agreements are accurately translated into contracts, billing configurations, and internal systems while maintaining operational accuracy, pricing compliance, and smooth cross-functional coordination. The ideal candidate combines strong attention to detail, analytical thinking, and a process-oriented mindset to support business growth and operational excellence. 

Key Responsibilities 

Commercial Operations & Contract Management 

• Support the end-to-end contracting lifecycle (quote to signature) by validating commercial requests, customer agreements, pricing terms, discounts, and billing requirements. 

• Partner with Sales, Legal, Finance, and Customer Success teams to facilitate seamless contract execution and customer onboarding. 

• Ensure customer contracts and commercial terms are accurately reflected across internal systems and operational workflows. 

• Handle both routine and non-standard operational cases, providing solutions and escalating issues when necessary. 

• Ensure adherence to pricing guidelines, approval workflows, and commercial policies. 

Billing Operations & Revenue Support 

• Support billing processes, configurations, and system administration to ensure accurate invoicing and revenue operations readiness. 

• Review and validate sales requests to ensure contractual terms and billing details are correctly reflected in internal systems. 

• Coordinate with Finance regarding invoice, payment, or billing discrepancies and support issue resolution. 

• Participate in the NBA Ops Channel on-call rotation, supporting operational requests and routine case management. 

• Prepare and maintain standard operational, billing, and payment reports. 

• Ensure proper documentation and effective communication across teams. 

• Identify operational gaps, process bottlenecks, or deal execution risks and proactively escalate them. 

• Partner closely with Sales teams to ensure operational readiness and smooth deal execution. 

Data Quality & Operational Analytics 

• Monitor data accuracy across CRM, ERP, and billing systems and proactively identify discrepancies. 

• Support reporting and analysis related to contracting, billing, operational performance, and commercial processes. 

• Contribute to process improvement initiatives by identifying opportunities to increase efficiency, scalability, and data quality. 

• Assist in maintaining operational KPIs and performance metrics to support business decision-making. 

Key Qualifications & Experience 

Must-Have Requirements 

• 1–3 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Billing Operations, Finance Operations, or a related analytical role. 

• Experience working with CRM, ERP, and billing systems such as Salesforce, NetSuite, HubSpot, or similar platforms. 

• Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify root causes. 

• Exceptional attention to detail and commitment to data accuracy. 

• Strong organizational and communication skills. 

• Professional working proficiency in English. 

• Understanding of the commercial impact of operational decisions, including pricing, discounts, and margin considerations. 

Preferred Qualifications 

• Experience in SaaS, cloud infrastructure, AI, or technology companies. 

• Exposure to contracts, invoicing, billing, collections, or payment processes. 

• Experience working with reporting or business intelligence tools is an advantage. 

Competencies & Behavioral Traits 

• Analytical Mindset: Uses data to validate information, identify trends, and support operational decision-making. 

• Attention to Detail: Ensures accuracy and consistency across contracts, billing configurations, reports, and operational processes. 

• Learning Agility: Demonstrates curiosity and a willingness to learn new processes, systems, and tools. 

• Collaboration: Works effectively with peers and cross-functional stakeholders to achieve shared goals. 

• Ownership & Accountability: Takes responsibility for assigned tasks, proactively addresses issues, and follows through on commitments. 

• Adaptability: Thrives in a fast-paced environment and effectively manages changing priorities and business needs. 

• Process Improvement Orientation: Continuously seeks opportunities to improve efficiency, reduce manual effort, and strengthen operational controls.