ApplySarthiProfessional Services Engineer
NICE
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This role on the market
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What services roles keep asking for: AWS (21%), Stakeholder management (12%) — counted across their open postings here.
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Preparing for this interview
Interviews for services roles keep coming back to AWS, Stakeholder management. Practise those questions before you sit with NICE.
Questions you are likely to be asked
- Why do you want to join NICE?
- What is your experience with SQL? Tell me one thing you learned the hard way.
- What do you do when a production issue happens on your code?
- Walk me through a system you built. How was it designed, and what would you change now?
- Tell me about a hard bug you tracked down. How did you find the cause?
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Practise the Professional Services Engineer at NICE interview free →At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
What’s this role all about?
As a Professional Services Engineer supporting NICE Public Safety customers, you’ll be a hands-on technical lead responsible for installing, upgrading, troubleshooting, and bringing complex NICE solutions live at customer sites.
You’ll work across servers, networking, databases, virtualization, and telephony while partnering directly with customers and Project Managers to deliver successful implementations from installation through go-live.
What you'll do
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Serve as the primary technical resource for customer installations and implementations.
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Install and configure NICE software, hardware, servers, and virtualization platforms.
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Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments.
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Troubleshoot hardware, software, networking, database, and telephony issues.
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Complete Installation Test Procedures and ensure systems are production-ready.
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Manage customer communication, expectations, and technical escalations.
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Partner with Project Managers, Support, and other technical teams throughout implementations.
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Complete site documentation, as-builts, testing, and knowledge transfer.
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Provide basic technical training to customer teams.
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Document lessons learned and contribute to the internal knowledge base.
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Provide remote customer support between onsite deployments.
What you'll bring
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3+ years of relevant implementation or field engineering experience.
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Experience working directly at customer sites as a vendor, consultant, or implementation engineer.
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Experience with telephony, hardware, networking, and databases.
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Strong Microsoft Windows Server and SQL Server knowledge.
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Strong networking, routing, and firewall knowledge.
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Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems.
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Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools.
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Hands-on hardware and server experience.
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Strong analytical, troubleshooting, communication, and customer service skills.
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Public Safety experience strongly preferred.
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Security+, Microsoft, networking, Cisco, or related certifications are a plus.
Travel & Schedule
Approximately 90% travel is required. Candidates must be comfortable with frequent domestic travel, overnight stays, short-notice travel, and working outside of standard business hours when customer implementations require it.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Listed on greenhouse · posted 2026-10-08. ApplySarthi collects openings and links to application pages; the role is advertised by NICE, not by us.