ApplySarthiProduct Support Specialist (Pakistan, Lahore - 5 days onsite)
Podium
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
This role on the market
10 open pakistan roles across 5 companies are on ApplySarthi right now.
- Senior Manager, Digital & Technology, PakistanGsk
- Digital Strategy & Engagement Manager Pakistan & IraqAbbott
- Senior Growth Manager, PakistanLemFi
- MLRO, PakistanOKX
What pakistan roles keep asking for: CRM (50%), Agile (20%), B2B (20%), Stakeholder management (20%) — counted across their open postings here.
Podium has 72 open roles listed here.
- AI Product Support Specialist - Enterprise
- Revenue Enablement Trainer - AEs
- Application Integration Specialist - AI
- Senior Compensation Manager
- Corporate Recruiter
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for pakistan roles keep coming back to CRM, Agile, B2B, Stakeholder management. Practise those questions before you sit with Podium.
Questions you are likely to be asked
- Why do you want to join Podium?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Product Support Specialist (Pakistan, Lahore - 5 days onsite) at Podium interview free →At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.
Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.
Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.
Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.
We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.
Product Support Specialist - Lahore - 5 days onsite
Team: Support
Tier 1
Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you?
The Role
Our Product Support Specialists are an integral part of our Customer Support team and an essential part of our customer’s experience. The team answers how-to questions and troubleshoots customer inquiries, working creatively to keep customers working on what matters most: growing their business!
What you will be doing
- Troubleshoot & resolve challenging issues, ensuring customers can easily see value with Podium
- Communicate with customers over a number of mediums including Email, SMS, Phone & Video calls to help issues be resolved in a timely manner and communicate urgency to our customers.
- Serve as a point of escalation, vetting legitimacy of product-related issues in Support
- Develop system for feedback loops in close collaboration with the Product team
- Build an efficient and effective system of troubleshooting, documentation, escalation and prioritisation of product-related issues or requests
- Create and regularly update internal documentation of our products and process
- Train the broader teams on our products, new features and best practices
- Maintain open communication channels within the broader Support and Product teams
- Work collaboratively with customer facing teams, to ensure issues are completely resolved to customer satisfaction
- Recommend and potentially deploy fixes for vetted code-related issues, working with Product & Engineering
- Serve as the Voice of the Customer, socialising organised qualitative and quantitative data to cross-functional partners to improve our products
- Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
- Resolve escalated cases promptly while holding Product and Engineering accountable to established Service Level Agreements
What you'll bring
- Customer-first attitude with a strong sense of empathy
- Experience communicating directly with customers
- 1-2 years Experience in Product or Technical Support
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Ability to drive innovation and efficiency in an unstructured environment
- Familiarity with modern web services, APIs and scripting languages
- Analytical and data-oriented approach to problem-solving
A few other things we want to let you know about...
- Podium is an equal opportunity employer. We encourage everyone of all experiences and backgrounds to apply.
- Successful candidates are required to undergo a background check
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Regional Customer Success Manager (Automotive)Podium
- Regional Customer Success Manager (Automotive)Podium
- Senior AI Engineer - AgenticPodium
- Senior Software EngineerPodium
- Senior Software Engineer – VoIPPodium
- Staff AI Engineer - USAPodium
- Senior Director of Engineering, AI AgentsPodium
- Senior Software EngineerPodium
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹149 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-07-19. ApplySarthi collects openings and links to application pages; the role is advertised by Podium, not by us.