AI Product Support Specialist - Enterprise

What you will be doing:

• You will be the primary frontline contact between Podium and our ENT customers. When they have questions, you have answers. You won't be stumped.
• You will communicate with customers through chat, email, phone, and Podium tools. 
• You will become an expert in Podium products, both at a technical and customer use case level.
• You will troubleshoot customer challenges and come up with creative solutions. You obsess over their success.
• You will respond quickly and keep open inquiries to the bare minimum. You won't keep customers waiting.
• You will not stop at simple resolution, but will look for opportunities to help customers maximize their value from Podium. 
• You will always be looking for new ways to work smarter and delight our customers. You'll be happy, but never satisfied.

What you should have:

• 1-2 years of experience providing support to business customers.
• Demonstrated experience improving upon an existing support process in meaningful ways.
• Experience supporting online software or Software-as-a-Service (SaaS) customers.
• Impressive examples of when you have influenced customers for the better.
• Can effectively work independently and thrives in a team environment. 
• Loves working directly with customers. 
• Is highly organized with excellent prioritizing skills. 

What we hope you have:

• Your college degree is in a technical field.
• You are familiar with basic web technologies such as HTML, CSS, JSON, and JavaScript.
• Data management comes easy to you. You can work with and manipulate large data sets in common tools such as Excel or Google Sheets.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.