Lead Program Manager, Actimize

The Lead Business Consultant within NiCE Actimize serves as a strategic advisor to financial institutions, helping clients transform their financial crime prevention, fraud management, risk, and compliance operations through the adoption of Actimize's market-leading AI-powered solutions.

This role combines deep industry expertise, business consulting, and solution strategy to help organizations address evolving regulatory requirements, operational challenges, and emerging financial crime threats. The ideal candidate will partner with business and executive stakeholders to identify opportunities for operational improvement, define transformation roadmaps, and maximize the value of Actimize's fraud, AML, transaction monitoring, and AI-driven solutions.

As a trusted advisor, you will engage with senior leaders across financial institutions to align business objectives with technology investments, drive adoption of innovative solutions, and help organizations achieve measurable business outcomes. Success in this role requires strong business acumen, executive presence, financial crime domain expertise, and the ability to influence stakeholders across complex, matrixed environments.

Key Responsibilities

Strategic Business Consulting

• Lead customer engagements focused on financial crime transformation, fraud prevention, AML modernization, and regulatory compliance initiatives.

• Assess current-state business processes, operating models, investigative workflows, and risk management practices.

• Facilitate executive workshops and strategic discovery sessions to identify business objectives, operational challenges, and transformation opportunities.

• Develop business recommendations, future-state operating models, and strategic roadmaps aligned to client priorities.

• Serve as a trusted advisor to business leaders, compliance executives, fraud teams, and risk management stakeholders.

Solution Strategy & Value Realization

• Align customer business objectives with Actimize solution capabilities and AI-powered innovation initiatives.

• Define business success criteria, KPIs, and value realization frameworks.

• Help clients prioritize use cases and transformation initiatives that deliver measurable business impact.

• Develop business cases that demonstrate operational efficiencies, risk reduction, improved detection effectiveness, and return on investment.

• Identify opportunities to improve analyst productivity, investigative effectiveness, and compliance outcomes through technology adoption.

Executive Stakeholder Management

• Build trusted relationships with senior executives and key business stakeholders.

• Lead strategic discussions regarding financial crime trends, regulatory expectations, operational effectiveness, and technology modernization.

• Deliver executive presentations, recommendations, and transformation strategies to C-level audiences.

• Drive stakeholder alignment and sponsorship throughout consulting engagements.

• Influence decision-making across business, compliance, operations, and technology organizations.

Cross-Functional Collaboration

• Partner with Product Management, Sales, Customer Success, Marketing, and Industry Specialists to support customer success and business growth.

• Provide market and customer feedback to influence future product innovation and strategy.

• Contribute to consulting methodologies, best practices, and thought leadership initiatives.

• Support strategic customer engagements and executive briefings.

Industry Leadership

• Maintain expertise in financial crime prevention, AML, fraud detection, sanctions compliance, transaction monitoring, and emerging regulatory trends.

• Serve as a subject matter expert on financial crime operations and industry best practices.

• Act as a thought leader in conversations around AI, machine learning, and analytics-driven financial crime solutions.

• Represent Actimize in customer forums, industry events, and strategic advisory engagements.

Required Experience

• 8+ years of experience in consulting, business transformation, fraud prevention, AML, risk management, compliance, or financial crime operations.

• Strong understanding of financial crime domains including AML, fraud, sanctions, transaction monitoring, KYC/CDD, or related disciplines.

• Experience working with financial institutions, fintech organizations, regulatory agencies, or financial crime technology providers.

• Demonstrated ability to engage and influence executive stakeholders and business leaders.

• Experience leading business process improvement and transformation initiatives.

• Strong analytical, problem-solving, and strategic thinking skills.

• Excellent communication, presentation, facilitation, and stakeholder management abilities.

• Bachelor's degree in Business, Finance, Economics, Information Systems, Criminal Justice, or a related field.

Preferred Qualifications

• Experience with Actimize solutions or comparable financial crime and fraud prevention platforms.

• Knowledge of AI, machine learning, predictive analytics, and automation technologies.

• Experience supporting enterprise-wide transformation initiatives within financial services.

• Familiarity with global regulatory and compliance frameworks.

• Experience working within complex, matrixed organizations and customer-facing consulting environments.