Intern, Customer Success

Responsibilities

We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.

In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.

Customer Success Operations

• Maintain Contact and Account information in Salesforce (SFDC)

• Support Quote Creation

• Support Salesforce-related operations

• Generate ideas and support implementation for process automation and operational improvements (AI & Automation)

• Support the creation of AI best practices and internal knowledge assets (AI & Automation)

Cross-functional Collaboration

• Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales

• Support internal communications

Qualifications

• Currently enrolled in an undergraduate or graduate degree program

• Fluent in Japanese (ability to communicate smoothly)

• Comfortable reading, writing, and engaging in basic communication in English

• Basic computer skills using Mac

• Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools

• Detail-oriented with a strong focus on accuracy and quality

Preferred Skills / Experience

• Experience using generative AI tools such as ChatGPT, Claude, or Gemini

• Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence

• Experience using CRM tools like Salesforce

• Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)

Personal Characteristics

• Interested in Customer Success, SaaS, and technology companies

• Eager to learn operations and business processes

• Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks

• Excited to collaborate with team members from diverse roles and backgrounds

• Proactive in thinking about and driving process improvements

• Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working

Employment Terms

• Employment type: Paid internship

• Work location: Office attendance required (no remote work)

• Minimum commitment: 6–12 months

• Working hours:

• During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)

• During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)

Japanese Follow / 日本語 
Responsibilities 

日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。

Customer Success Operations

• Salesforce（SFDC）のContact・Account情報の管理
• Support Quote Creation
• Salesforce関連オペレーションのサポート
• 業務自動化や業務改善のアイデア創出・実装サポート (AI & Automation)
• AI活用のベストプラクティスや社内ナレッジの作成支援 (AI & Automation)

Cross-functional Collaboration

• Deal Desk、Billing、Product、Salesなど社内チームとの連携
• 社内コミュニケーションのサポート

Qualifications

• 大学または大学院に在学中の方
• 日本語で円滑にコミュニケーションができる方
• 英語での読み書き・基本的なコミュニケーションに抵抗がない方
• Macを利用した基本的なPC操作ができる方
• Google Workspace（Docs、Sheets、Slides）または同等ツールを利用できる方
• 細部まで丁寧に業務を進められる方

Preferred Skills / Experience

• ChatGPT、Claude、Geminiなど生成AIの利用経験
• Slack、Notion、Zoom、Confluenceなどの利用経験
• SalesforceなどCRMツールの利用経験
• AI・Automation・SaaS・DXへの興味

Personal Characteristics

• Customer SuccessやSaaS・テクノロジー企業に興味がある方
• オペレーションや業務プロセスを学びたい方
• 細部まで気を配りながら背景や目的を深く考えることが好きな方
• 様々な役割・バックグラウンドを持つメンバーと協働したい方
• 業務改善を主体的に考えられる方
• 新しいテクノロジーを積極的に学び、AIやAutomationを利用しながら、より良い業務の進め方を考え、試行錯誤することを楽しめる方

(REQ ID: 2928)