Full-Stack Engineer, Human Agent Tooling
Chime Financial, Inc
Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
139 open tooling roles across 61 companies are on ApplySarthi right now, most of them in Bengaluru (2), Mumbai (1).
- CX Operations Manager, ToolingJobgether
- Senior Associate Expense Management - Tooling and AutomationJPMorgan
- Lead Tooling Technician - 1st ShiftCardinalhealth
- Senior Software Engineer - ML Tooling and EvaluationGeneralmotors
What tooling roles keep asking for: Kubernetes (22%), Observability (22%), Python (20%), System design (17%), Stakeholder management (16%), AWS (14%), Linux (14%), CI/CD (14%) — counted across their open postings here.
Full Stack Engineer jobs in the United States · Full Stack Engineer jobs in San Francisco · Remote Full Stack Engineer jobs · Observability jobs · Rails jobs
Chime Financial, Inc has 66 open roles listed here.
- Principal Product Designer, Spending
- Senior Associate, Compliance Assurance & Testing
- Senior Software Engineer, Cards
- Security Risk Governance Analyst
- Creative Director, Campaigns
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for tooling roles keep coming back to Kubernetes, Observability, Python, System design. Practise those questions before you sit with Chime Financial, Inc.
Questions you are likely to be asked
- Why do you want to join Chime Financial, Inc?
- What is your experience with Observability? Tell me one thing you learned the hard way.
- Tell me about a hard bug you tracked down. How did you find the cause?
- How do you decide what to test, and what does good code review look like to you?
- Describe a time a deadline forced a trade-off in quality. What did you choose and why?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Full-Stack Engineer, Human Agent Tooling at Chime Financial, Inc interview free →About the role
The Human Agent Tooling team builds the software Chime's support agents use every day to help members. When a member has a problem a bot can't solve, a human agent picks it up — and the tools we build are what let that agent understand the member's situation, take the right action, and resolve the issue quickly and safely. That includes the agent workspace, case management, the systems that surface member context in real time, and the controls that govern what actions agents can take.
Our mission is to make every human support interaction faster, safer, and more effective. When our tools work well, agents resolve issues in fewer clicks and members get better answers — and we measure our success by both.
We're investing heavily in this platform: modernizing the agent experience, building safer and more granular access controls, and improving how agent tooling connects to the rest of Chime's systems. We work closely with Product, Operations, and the agents themselves to shape what great support tooling looks like.
The base salary offered for this role and level of experience will begin at $117,000.00 and up to $162,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Agent workspace — Contribute to the tools agents use to view member context, manage cases, and take action. You'll build well-scoped features that make agents' day-to-day faster and less error-prone.
- Member context and case data — Help build the systems that pull together the right information about a member and surface it to the agent at the right moment.
- Access controls and safety — Work on the permissions and guardrails that determine what actions agents can take on member accounts. These systems handle sensitive moments and need to be correct and reliable.
- Integrations — Build and maintain the connections between agent tooling and the other Chime systems agents depend on, with support from your team.
- Observability — Add logging, monitoring, and dashboards so we can see how tools are performing and catch issues early.
To thrive in this role, you have
- Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation
- Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it
- Familiarity with working against a database
- An appreciation for maintainable, well-tested code
- A strong desire to learn and to dig into how things actually work
- Curiosity about the people who use what you build
#LI-Onsite #LI-AA1
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
- 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
- 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- 🏝 Generous vacation policy and company-wide paid days off
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to family planning reimbursement
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Global Workforce Planning & TransformationChime Financial, Inc
- Program Manager, Member ExperienceChime Financial, Inc
- Software Engineer, AI EnablementChime Financial, Inc
- Associate Creative Director, Growth MarketingChime Financial, Inc
- Business Control ManagerChime Financial, Inc
- Chief of Staff, Head of Legal OpsChime Financial, Inc
- Creative Director, CampaignsChime Financial, Inc
- Data Analyst, Credit RiskChime Financial, Inc
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-07-30. ApplySarthi collects openings and links to application pages; the role is advertised by Chime Financial, Inc, not by us.