ApplySarthiEscalation Fastlane Specialist
Payoneer
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
25 open escalation roles across 18 companies are on ApplySarthi right now, most of them in Bengaluru (10), Hyderabad (3), Chennai (1).
- Multi-lingual Escalation Specialist, Global Security Operations CenterADCI - Karnataka - A66 · bengaluru
- BBM Escalation Specialist , Amazon Maintenance Operation Centre, Amazon Maintenance Operations CenterADCI HYD 16 SEZ · hyderabad
- Escalation EngineerZscaler · bengaluru
- Escalation ManagerEverpure · bengaluru
- Escalation Specialist, Career ChoiceAmazon Japan G.K. - A43
What escalation roles keep asking for: Excel (28%), Linux (28%), AWS (20%), Agile (20%), Stakeholder management (20%), Azure (12%), Customer success (12%), Python (12%) — counted across their open postings here.
Payoneer has 111 open roles listed here.
- GRC Security Specialist
- Senior Ops Tech Specialist
- Workforce Planning Senior Managerbengaluru
- Marketing Manager, Demand Generation
- Senior Business Development Manager
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for escalation roles keep coming back to Excel, Linux, AWS, Agile. Practise those questions before you sit with Payoneer.
Questions you are likely to be asked
- Why do you want to join Payoneer?
- What is your experience with Account management? Tell me one thing you learned the hard way.
- What is a weakness you are working on, and how?
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Escalation Fastlane Specialist at Payoneer interview free →About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
The Escalation Fastlane Specialist will serve as the primary point of contact for VIP and high-tier clients, providing end-to-end solutions and ensuring seamless communication with internal teams.
This role requires a deep understanding of clients' business needs, proactive problem-solving, and the ability to foster strong, long-term relationships.
Manila | On-site |Full-time
What you’ll do
- Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
- Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
- Anticipate client needs and proactively offer support
- Coordinate with internal teams (e.g., GTM, sales, support ,GBT, risk, product, technical teams) to ensure seamless service delivery.
- Oversee onboarding, implementation, and ongoing support processes.
- Ensure clients receive high-priority support and timely resolutions to issues.
- Act as an advocate for VIP clients within the organization to influence product development and service improvements.
- Identify and flag potential risks on VIP accounts for retention or satisfaction.
- Seek opportunities to enhance account management processes.
- Participate in training and development to improve skills and knowledge.
- Identify opportunities for upselling, cross-selling, and renewals.
Who you are
- Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
- Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
- Anticipate client needs and proactively offer support
- Coordinate with internal teams (e.g., GTM, sales, support ,GBT, risk, product, technical teams) to ensure seamless service delivery.
- Oversee onboarding, implementation, and ongoing support processes.
- Ensure clients receive high-priority support and timely resolutions to issues.
- Act as an advocate for VIP clients within the organization to influence product development and service improvements.
- Identify and flag potential risks on VIP accounts for retention or satisfaction.
- Seek opportunities to enhance account management processes.
- Participate in training and development to improve skills and knowledge.
- Identify opportunities for upselling, cross-selling, and renewals.
#LI-SL3
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Match this job to your CV
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Listed on greenhouse · posted 2026-05-28. ApplySarthi collects openings and links to application pages; the role is advertised by Payoneer, not by us.