Enterprise Implementation Manager

How we work

We let you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

Job Overview:

As an Enterprise Implementation Manager, you will join the Coursera + Udemy Professional Services team to manage onboarding projects for our Enterprise clients. As part of the Professional Services team, you will work in close partnership with Customer Success to lead newly signed customers through a structured 8-12 week onboarding journey, from initial platform configuration and integration through to early adoption and handoff to their Customer Success Manager. In addition to delivering exceptional onboarding experiences, you will contribute to shaping the practice itself and helping elevate the quality and consistency of the team's work.

About your skills

• Consulting: You are recognized as a go-to expert both internally and by your customers. You bring a sophisticated strategic lens to every engagement, helping customers connect their learning investment to measurable business outcomes. You proactively identify risks and opportunities that others may overlook, and you help shape how the onboarding practice continues to evolve.
  
  
• Customer Engagement: You build deep, trust-based relationships with senior stakeholders, including executives and key decision-makers, navigating complex organizational dynamics with confidence. You read the broader context of a customer's business and adapt your approach to influence outcomes that benefit both the customer and Udemy.
  
  
• Customer Success: You think beyond the onboarding window, connecting early adoption patterns to long-term retention, expansion, and renewal outcomes. You bring a strategic understanding of what drives customer value at scale and actively contribute to how the team defines and measures success.
  
  
• Project Management: You lead complex, multi-stakeholder onboarding engagements with minimal oversight, managing competing priorities, resolving cross-functional dependencies, and keeping engagements on track even in ambiguous or fast-moving situations. You help define and refine the frameworks and processes the team uses to deliver consistently.

What you’ll be doing

• Lead end-to-end onboarding engagements for Coursera and Udemy’s most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey
  
  
• Develop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success
  
  
• Deliver strategic consultations alongside hands-on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO
  
  
• Manage complex, multi-stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change
  
  
• Ensure a seamless, well-documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth
  
  
• Contribute to the evolution of Coursera + Udemy's onboarding methodology, including the development of scalable playbooks, frameworks, and best practices
  
  
• Capture and synthesize voice-of-customer insights to inform product development, service improvements, and broader go-to-market strategy
  
  

What you’ll have

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:

• 4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading engagements with customers.
  
  
• Demonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively
  
  
• Strong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization
  
  
• A technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign-on (SSO) and analytics
  
  
• A proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal
  
  
• Experience contributing to the development of onboarding methodologies, playbooks, or team-wide processes
  
  
• A collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams
  
  
• A genuine passion for learning and development, and for helping organizations build a culture of continuous growth
• Additional language fluency, especially French, Spanish, Arabic  or German, is a bonus

Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in the United Kingdom. 

Posting Date

Posting Date: November 11 2026

Application Window: November 30 2026

We anticipate the application window will be open until November 30. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.