ApplySarthiEnterprise Client Success Manager (New York, San Francisco, Chicago)
Kalepa
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
117 open francisco roles across 39 companies are on ApplySarthi right now.
- Senior Named Account Executive, San FranciscoCloudflare
- Part Time (30 Hours) Associate Banker, Irving and 24th Branch, San Francisco, CA, Bilingual Cantonese PreferredJPMorgan
- Commercial Service Account Manager - San Francisco, CACarrier
- Technical Consultant - Patient Monitoring (Field: San Francisco Bay Area, CA)Philips
- Territory Manager - San Francisco, California - NeurovascularStryker
What francisco roles keep asking for: Customer success (22%), Salesforce (18%), SaaS (16%), B2B (15%), Account management (15%), CRM (14%) — counted across their open postings here.
Customer success jobs · SaaS jobs
Kalepa has 21 open roles listed here.
- Staff Applied AI Engineer - Kalepa for Underwriting
- Business Development Representative
- Director of Engineering - Kalepa for Underwriting
- Senior Backend Software Engineer - Kalepa for Operations
- Technical Support Engineer
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for francisco roles keep coming back to Customer success, Salesforce, SaaS, B2B. Practise those questions before you sit with Kalepa.
Questions you are likely to be asked
- Why do you want to join Kalepa?
- What is your experience with SaaS? Tell me one thing you learned the hard way.
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
- Tell me about a time you disagreed with your manager. What happened?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Enterprise Client Success Manager (New York, San Francisco, Chicago) at Kalepa interview free →About Kalepa:
Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work.
We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time.
Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started.
Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Meta, Palantir, Block, Affirm, Google, Amazon, McKinsey, Mastercard, and Uber.
Our Values (This is important):
Our culture is shaped by everyday decisions. Our values help us make them thoughtfully and consistently, especially when tradeoffs are difficult. We learn from mistakes so our good decisions outweigh our bad ones and their benefits compound over time.
- Excellence - We take pride in our craft and expect excellent outcomes in everything we do. We set high standards, verify our work, and own the result. We make deliberate tradeoffs, including rethinking an approach, redoing work, or investing more time.
- Pursuit of the Truth - We seek the truth, even when it is uncomfortable. We question assumptions, give candid feedback, and change our minds when evidence warrants it. We work with customers to understand their challenges and what solving them requires.
- Ensuring Customer Success - We take responsibility for delivering results that matter to our customers. We measure success through improvements in their growth, profitability, and efficiency. We challenge our approach and customers’ requests when necessary, remaining accountable for the outcome.
- First Principles Thinking - We reason from a problem’s underlying facts, objectives, and constraints. We distinguish what is necessary from what is familiar and question assumptions that limit possible solutions. We test our reasoning against reality and address root causes with approaches that scale without unnecessary complexity.
In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena | 2026 - Tbilisi).
Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere.
About the role:
Salary range: $135K - $190K USD*
Kalepa’s Growth / Client Success team is responsible for delivering outstanding value to our clients via our SaaS platform. The team functions as a strategic partner to our clients and a bridge to our development team, and supports all aspects of the post-sale lifecycle: deployment of our platform, client partnership, onboarding, working with Kalepa’s development team, cross sell / upsell, and renewal.
In this role, you will be expected to own client partnerships and contribute to the development of Kalepa’s Client Success function, in partnership with and reporting to the VP who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents). You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class team. Travel to clients will be required and encouraged when practicable.
Specific elements of the role include:
- Master Kalepa's SaaS platform
- Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live
- Build trusted relationships with client stakeholders across technical, operational, and executive teams
- Prepare and deliver presentations to C-level executives
- Plan, execute, and lead client user training
- Leverage large datasets to analyze the impact on client KPIs
- Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting
About you:
- You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
- You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer.
- You have a strong analytical and technical foundation, are commercially oriented and data-driven.
- You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice.
- You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.
As a plus:
- InsurTech or FinTech experience
- Experience at a venture-backed startup during a period of hypergrowth
What you’ll get
- Competitive salary (based on experience level).
- Significant equity options package.
- 401(k) plan with employer match (regardless of employee contribution)
- Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
- Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
- 20 days of PTO a year
- Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
- Healthy living/gym stipend. Mobile phone bill stipend.
- Continuing education credits.
*The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Director of Engineering - Kalepa for UnderwritingKalepa
- Enterprise Account ExecutiveKalepa
- Field Marketing ManagerKalepa
- Senior Backend Software Engineer - Kalepa for ITKalepa
- Staff Backend Software Engineer - Kalepa for ITKalepa
- Staff Backend Software Engineer - Kalepa for Operations Kalepa
- Strategic Accounts Director (ET/CT US)Kalepa
- Strategic Partnerships ManagerKalepa
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹149 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-03-06. ApplySarthi collects openings and links to application pages; the role is advertised by Kalepa, not by us.