Email Operations Manager

You will own the infrastructure that keeps ZoomInfo's enterprise email delivery fast, trusted, and secure. As part of the Email Marketing Operations team, you will be the technical backbone behind every sending domain, authentication record, and mail routing decision we make. If you thrive on turning messy email-infrastructure problems into durable, well-documented fixes, this role gives you full ownership of that mission.

What You'll Do

• You will configure and maintain enterprise email infrastructure, including sending domains, mail routing, relays, IPs, and vendor integrations.
• You will own sender authority and authentication controls, managing SPF, DKIM, DMARC, and related sender domain rights, and will document and apply standards that future-proof our setup against issues.
• You will partner with internal deliverability specialists to monitor delivery and reputation signals, investigate authentication, integration, and routing failures, and lead root cause analysis and remediation.
• You will partner with Security, IT, and DevOps to support new mail stream setups, integrations, migrations, and operational controls related to email delivery.
• You will collaborate with specialists to improve monitoring, analysis, and reporting of throughput and bounces, applying meaningful classification and building repeatable workflows through automation and sound change management.
• You will prioritize incoming email-infrastructure requests, balancing the sending needs of the business with technical risk and long-term reliability.
• You will coordinate technical changes across multiple teams, using tools like Jira and Slack to document decisions and keep stakeholders aligned.

What You Bring

Must-Have:

• Bachelor's degree in a technical or related field, or equivalent professional experience.
• 4+ years of hands-on email experience, with ownership of email infrastructure.
• 2+ years experience administering a Google Workspace environment at an administrative level (this role does not own Google Workspace, but must operate within those administrative privileges).
• Proven experience working with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling, and deliverability troubleshooting.
• Ability to explain technical risk clearly, prioritize competing requests, and build reliable documentation and processes.

Preferred:

• Experience building integrations using API and endpoint technology.
• Experience applying AI tools or building AI agents to speed up large-scale data analysis, automate routine work, or improve operational quality.
• Experience operating within a large enterprise or publicly traded company.
• Professional Google Workspace Admin Certification.
• Recent experience as a Proofpoint administrator.
• Comfort working in Snowflake, BigQuery, or equivalent data platforms.

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