Associate II, Production Operations

Are you curious, motivated, and forward‑thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues that combine incident management with the demands of financial services and modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun. About the team We are FIS Capital Markets Shared Technical Services Group, providing Mainframe batch support to our FIS Capital Markets products Clients. About the role Mainframe - Batch Operations This role is to ensuring the continuity of Batch operations work and meeting service level agreements. Employee will be responsible for batch monitoring tools , expertise in CA7 scheduling, NDM , JCL . What you will be doing • Collaborate in a team environment. Deliver quality customer service. Consultative and team-oriented. • Knows the fundamental concepts, practices and procedures required for the field of specialization i.e mainframe ( JIRA/SNOW/ JHS etc). • Good working knowledge of excel, macros, VBA. • Contribute/share ideas and information. Effective oral and written communication • Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies. • Ready to work in 24/7 environment • Ability to monitor batch execution and file transfers to meet commitments with clients • Ability to monitor multiple applications and data transfer protocols to meet customer needs. • Recognize problems and issues. Act quickly to carryout appropriate decisions. Exhibit effective problem solving skills • Proficient 24/7 support troubleshooting • Good working knowledge of Excel (lookup formulas, pivot table and charts) • Knowledge of log parsing tools (eg. JIRA, SNOW, RMF, CA7 ) • Knowledge of jobs scheduling, monitoring tools and troubleshooting job failures What you bring 1. Ensures procedures are followed and standards are met while tracking all jobs and maintaining the appropriate documentation. 2. Stay updated on the module/system enhancements. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. 3. Adheres to FIS policies and methodology. Display professionalism in both conduct and dress. 4. Identifies and researches problems to determine better utilization of mainframe resources and the impact on daily production cycle. 5. Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. What we offer you: An exciting opportunity be a part of World’s Leading FinTech Product MNC A range of benefits designed to help support your lifestyle and wellbeing A multi-faceted job with a broad spectrum of responsibilities A modern international work environment and a dedicated and innovative team. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass