Director, Product Management

About the work: 

We’re looking for a Director of Product Management to join Honor’s Care Transformation team. Your work will enable us to scale and ship more and better products that directly impact the lives of people receiving care, their families, and all those involved in delivering care. You will need to think big and develop long-term strategies for product investment while not being afraid to get into the details of data and execution related to any given new feature. We value people who are enthusiastic about our mission, go the extra mile to support their colleagues, and think creatively to drive results in a diverse team setting. The product team is small, lean, and fast so if you thrive on making your mark as we grow, Honor could be the place for you.

This is a senior individual contributor role that will partner with business leaders to build technical and operational solutions that have a meaningful impact on our core company goals. In this role you will be responsible for product delivery through leadership of a cross-functional project team. You will also have frequent direct exposure to and be expected to influence the executive team.

As a Director, Product Management, you will: 

• Own the product roadmap for one or more of our focus areas (Examples include: Care Delivery, Sales & Marketing, Platform Operations), setting and delivering against metrics & KPIs aligned with company goals 
• Develop a deep understand of customer needs and business goals through strong analytics, direct observation (willing to “do the job”), and collecting stakeholder feedback
• Identify and evaluate opportunities to leverage technology to accelerate future growth and improve customer outcomes.
• Build deep relationships with stakeholders beyond the Product team to develop cross-functional solutions to critical company challenges 
• Drive delivery across multiple concurrent initiatives aligned to strategic priorities
• Demonstrated ability to deconstruct complex problems, identify root causes, and focus on the highest impact issues.
• Get stuff done -- work quickly to drive to impact, balancing incremental and radical change; if there isn’t anyone else to do it, roll up your sleeves and do it yourself

You will be successful if you: 

• Are excited about our mission; will wake up every day excited to solve one of society’s most challenging problems
• Take pride in your work; always pushing yourself and those around you to set (and achieve) ambitious goals
• Are comfortable operating in ambiguous environments and using judgment, data, and collaboration to move decisions forward
• Have strong data analytics skills (comfortable with SQL, Looker or other BI platform); able to ask the right question and determine the key takeaway with messy or incomplete information
• Are excited about leveraging generative AI to solve human behavior problems and enjoy spending your time learning about new technologies and applications 
• Have strong written and verbal communication; comfortable clearly explaining product decisions, tradeoffs, and outcomes to executive audience in a written memo
• Demonstrate empathy and emotional intelligence when working with wide range of stakeholders, including but not limited to, clients, care pros, and cross-functional teams

We’re looking for you to bring: 

• Technical degree (engineering, statistics, etc) or experience in a technical organization
• 7+ years experience in product management 
• Experience at a fast-growing, scrappy company
• Experience working on a product to support a complex operational function or having direct operations experience, including rolling out large-scale operational & process changes in conjunction with product releases (and love this type of problem)