ApplySarthiCustomer Onboarding Manager
Podium
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
306 open onboarding roles across 123 companies are on ApplySarthi right now, most of them in Hyderabad (11), Bengaluru (11), Delhi NCR (6).
- Implementation Success Manager - ISM (Onboarding) TraineeJobgether
- Onboarding Coordinator - APACOpenai
- Lead Derivative OnboardingAmeriprise · delhi ncr
- Software Development Engineer, AWS Contract OnboardingAmazon
- Prime Financial Services Client Onboarding AssociateJPMorgan
What onboarding roles keep asking for: Stakeholder management (28%), SaaS (25%), CRM (18%), Salesforce (17%), Customer success (15%), Excel (14%) — counted across their open postings here.
CRM jobs · Customer success jobs · SaaS jobs · Salesforce jobs
Podium has 72 open roles listed here.
- AI Product Support Specialist - Enterprise
- Revenue Enablement Trainer - AEs
- Application Integration Specialist - AI
- Senior Compensation Manager
- Corporate Recruiter
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for onboarding roles keep coming back to Stakeholder management, SaaS, CRM, Salesforce. Practise those questions before you sit with Podium.
Questions you are likely to be asked
- Why do you want to join Podium?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about a time you disagreed with your manager. What happened?
- Where do you want to be in three years?
- What is a weakness you are working on, and how?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Onboarding Manager at Podium interview free →At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.
Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.
Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.
Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.
We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.
Role Overview
As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.
This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.
What You Will Be Doing
-
Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
-
Lead end-to-end onboarding and implementation for new Podium accounts.
-
Coordinate product setup, integrations, and account configurations.
-
Drive time-to-value by ensuring customers successfully launch and adopt the platform.
-
Conduct tailored onboarding sessions and full-team trainings across customer locations.
-
Proactively manage and resolve onboarding-related escalations.
-
Maintain detailed documentation and project tracking within CRM systems.
-
Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.
What You Should Have
-
Fluent English (written and spoken).
-
3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
-
Proven ability to manage multiple projects simultaneously with clear deadlines.
-
Strong client-facing communication skills and executive presence.
-
Experience leading virtual trainings or customer workshops.
-
High attention to detail and strong organizational skills.
-
Analytical mindset with comfort reviewing usage data.
-
Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.
What Will Make You Stand Out
-
Experience with Salesforce, Gainsight, or other customer success tools.
-
Experience working with SMB customers.
-
Experience coordinating integrations or technical implementations.
-
Process improvement or operations mindset.
What You Should Know
-
Onsite role – Zone 10, Guatemala City.
-
Monday–Friday, regular business hours.
-
Success in this role is measured by:
-
On-time implementations
-
Product adoption within first 30–60 days
-
Successful handoff to CSM
-
Customer satisfaction during onboarding
-
Benefits
- Competitive Salary - Starting at Q.9,000
-
Law Benefits, Health and Life Insurance
-
13 paid holidays throughout the year,
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Regional Customer Success Manager (Automotive)Podium
- Regional Customer Success Manager (Automotive)Podium
- Senior AI Engineer - AgenticPodium
- Senior Software EngineerPodium
- Senior Software Engineer – VoIPPodium
- Staff AI Engineer - USAPodium
- Senior Director of Engineering, AI AgentsPodium
- Senior Software EngineerPodium
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹149 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2024-12-10. ApplySarthi collects openings and links to application pages; the role is advertised by Podium, not by us.