ApplySarthiCustomer Onboarding Manager
Podium
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
231 open onboarding roles across 88 companies are on ApplySarthi right now, most of them in Bengaluru (8), Hyderabad (7), Delhi NCR (7).
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- SaaS Onboarding -Systems Engineer & Automation - AVPStatestreet
What onboarding roles keep asking for: SaaS (20%), Stakeholder management (17%), Customer success (13%), Excel (13%) — counted across their open postings here.
CRM jobs · Customer success jobs · SaaS jobs · Salesforce jobs
Podium has 59 open roles listed here.
- Manager, Onboarding
- Accounts Specialist
- Director of Marketing, Aesthetics
- Senior Software Engineer
- Senior Director of Engineering, AI Agents
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for onboarding roles keep coming back to SaaS, Stakeholder management, Customer success, Excel. Practise those questions before you sit with Podium.
Questions you are likely to be asked
- Why do you want to join Podium?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about a time you disagreed with your manager. What happened?
- Where do you want to be in three years?
- What is a weakness you are working on, and how?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Onboarding Manager at Podium interview free →At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Role Overview
As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.
This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.
What You Will Be Doing
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Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
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Lead end-to-end onboarding and implementation for new Podium accounts.
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Coordinate product setup, integrations, and account configurations.
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Drive time-to-value by ensuring customers successfully launch and adopt the platform.
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Conduct tailored onboarding sessions and full-team trainings across customer locations.
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Proactively manage and resolve onboarding-related escalations.
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Maintain detailed documentation and project tracking within CRM systems.
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Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.
What You Should Have
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Fluent English (written and spoken).
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3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
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Proven ability to manage multiple projects simultaneously with clear deadlines.
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Strong client-facing communication skills and executive presence.
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Experience leading virtual trainings or customer workshops.
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High attention to detail and strong organizational skills.
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Analytical mindset with comfort reviewing usage data.
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Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.
What Will Make You Stand Out
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Experience with Salesforce, Gainsight, or other customer success tools.
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Experience working with SMB customers.
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Experience coordinating integrations or technical implementations.
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Process improvement or operations mindset.
What You Should Know
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Onsite role – Zone 10, Guatemala City.
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Monday–Friday, regular business hours.
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Success in this role is measured by:
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On-time implementations
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Product adoption within first 30–60 days
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Successful handoff to CSM
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Customer satisfaction during onboarding
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Benefits
- Competitive Salary - Starting at Q.9,000
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Law Benefits, Health and Life Insurance
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13 paid holidays throughout the year,
Match this job to your CV
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Listed on greenhouse · posted 2024-12-10. ApplySarthi collects openings and links to application pages; the role is advertised by Podium, not by us.