Credit and Collections Analyst

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

We are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely.

Your key responsibilities

• Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances
• Assist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issues
• Conduct credit assessments for customers to support revenue growth while minimising financial risk
• Liaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queries
• Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
• Manage account netting processes, collaborating with AP and customers to reconcile transactions
• Partner with the tax team to support and coordinate local tax and withholding tax requirements
• Ensure Finance-related processes are adhered to for SOX compliance and efficient business operations
• Generate weekly and monthly Accounts Receivable (A/R) reports for executive review
• Assist with process improvement projects to enhance collections outcomes

What you'll bring

Required:

• Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company
• Demonstrated expertise in managing and reconciling complex netting accounts
• Experience in multi-currency billing and the full order-to-cash (OTC) cycle
• Experience in robust control environments, preferably SOX
• Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data
• Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting
• Strong problem-solving skills with the ability to prioritise, multitask and communicate effectively

Experience we consider a plus:

• Fluency in Mandarin, in addition to English
• Experience in communications products or similar complex, high-volume transaction businesses
• Experience using Zuora and/or Oracle Fusion Advanced Collections
• Commercially minded with a sense of humour and a can-do attitude

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