Configuration Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2026-0138

Role Duties and Responsibilities

• Applying the configuration management framework of the Organisation’s delivery methodology and tooling.
• Maintaining the project and Enterprise Configuration Management Database (CMDB) or equivalent register across all active Work Packages.
• Defining and enforcing configuration identification, baselining, change control, status accounting, and audit procedures.
• Integrating configuration management with the change control and release processes.
• Conducting periodic configuration audits to verify alignment between physical and recorded assets.
• Producing configuration status reports for project and programme boards.
• Supporting project teams in applying configuration management practices consistently.
• Supporting project in hand over – take over activities between other contracts to project team to agency teams and back, depending on project implementation phase
• Liaising with the PMO, technical leads, and suppliers to manage configuration items across boundaries.
• Maintaining, including adding, changing and removing, Bills of Materials for Purchaser Requisitions and other agreed project configuration items.
• Maintaining and updating rack elevation configurations.
• Maintaining equipment port identification documentation.
• Maintaining cabling diagrams and cable connection documentation.
• Verifying configuration data against Patch Manager and the Configuration Management Database / CMDB, or equivalent authoritative register.
• Maintaining version control and historical records for the above products.
• Creating configuration reports and other related reports as required by the project.

 Essential Skills, Experience and Certifications

• The proposed resource shall have formal recognition of configuration management competence, demonstrated by a recognized configuration management certification, qualification, or formal training credential (eg, CM2/CMII, ITIL, ISO 10007, EIA-649) or by equivalent documented professional experience in configuration management delivery in comparable environments. Evidence shall be provided in the bidder’s submission.
• Be an expert user of Microsoft Excel.
• Demonstrate excellent attention to detail.
• Have a solid understanding of configuration management processes.
• Be able to work independently and organize information flows in a way that minimizes errors.
• Have a good working understanding of:
• server hardware, in particular storage, network, memory and CPU architectures;
• network equipment, in particular Cisco equipment, transceiver types, interfaces, network modules, support models and licensing;
• cabling infrastructure, including fiber, copper, media type, speed and length.
• Understanding of physical security in a NATO or Defense environment.
• Experience with Patch Manager, CMDB tools, ServiceNow, Jira, SharePoint or equivalent configuration/documentation repositories.

 Desirable Skills, Experience and Certifications

• Facility to design and implement relational databases and experience with Microsoft database tools.
• Experience in project management support.
• Good knowledge of project management principles, practices and procedures.
• Proficiency in the Microsoft Office Suite.
• Proficiency in taking meeting minutes and drafting comprehensive summaries.
• Thorough knowledge of written and spoken English, including the ability to write concise instructions for different audiences.
• Ability to establish and maintain effective working relationships with stakeholders.

 Working Location

• Braine L’Alleud, Belgium. It is noted that mid 2027 NCIA staff in Braine L’Alleud will move to a location in Brussels Zaventem

Working Policy

• Hybrid (50% onsite, 50% off-site)

Travel

• Travel to the other main NCI Agency locations (Mons (BEL), Brussels (BEL), The Hague (NED) and other sites within NATO will be required to complete these tasks. This Task Order requires scheduled travel as detailed in this Section, consisting of up to 10 visits to Mons, Brussels and The Hague for a maximum of 3 working days each visit.

 Security Clearance

• Valid National or NATO Secret personal security clearance