Configuration Consultant III, Enterprise Restaurants

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As a Configuration Consultant III, you will handle complex, high-liability restaurant implementations and serve as an escalation point for difficult customer situations. You will independently perform advanced MLM builds and manage intricate ToastWeb setups. Beyond individual project execution, you will act as a mentor to new hires, identify gaps in standard operating procedures, and proactively collaborate with cross-functional teams to improve the customer onboarding experience.

Your day might start with a working session with a brand's corporate team to map menu requirements across multiple  locations. You move fluidly between the technical detail and the executive conversation — one moment troubleshooting a complex menu request, the next assisting with reframing a rollout timeline for a regional VP.

You are a leader on the Technical Onboarding team. You mentor peers and serve as the primary escalation point when advanced menu challenges surface across the Enterprise deployment organization.

What you'll do (Responsibilities)

• Reliable expert menu programming and ability to perform MLM builds with minimal oversight.
• Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live
• Lead integration frameworks that hold up across dozens or hundreds of sites
• Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surface
• Navigate difficult customer relationships, mitigate implementation risks, and drive escalations to completion without management oversight.
• Lead cross-functional initiatives and drive project success across the Enterprise deployment organization
• Proactively identifies workflow or documentation gaps and presents viable solutions to leadership.
• Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project

What you'll need to thrive (Requirements)

• 5+ years of combined experience in POS, technology, or SaaS
• Demonstrated experience implementing complex menu building and managing integrations
• Delivers results that meet and often exceed customers' quality expectations
• Advanced understanding of Enterprise configurations and third-party integrations 
• Proven ability to own and drive cross-team escalations to resolution
• Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finish
• A self-starter's instinct for navigating multi-unit chaos and bringing structure to it
• Confidence building cross-functional relationships and influencing successful multi-team collaboration
• Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurations

What will help you stand out (Non-essential Skills/Nice to Haves)

• Experience with various customers within the Enterprise, Hotels, Sports, and Entertainment industry
• Proven experience operating in fast-paced, high-volume restaurants, hotels, sports and/or entertainment venue environments.
• Strong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brands.
• Project management certification (PMP or CAPM)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.