Client Advisor

At Initiative, we are looking for a rockstar Client Advisor with digital and 360 media expertise. 

The main mission is to ensure business continuity and growth in  business of our clients by an experienced Client Advisor. Most importantly, we are looking for a true teamplayer who manages the end to end responsibility of the daily digital business of a client portfolio through existing & new technologies. If you are one, please continue the reading to check the full offer.

What are the responsibilities?

ACCOUNT MANAGEMENT

• Be the extended business partner of the clients
• Understand client business and its yearly objectives at business, marketing, communication and media level
• Detect clients’ needs regarding any communication issue and broader, and anticipate to it
• Build long lasting relationship with marketing/media executives on client side and all key decision makers at the client
• Maintain appropriate responsive working relationship with client as well as with appropriate staff at client agencies and vendors
• Advise client about any communication and consulting opportunities and support where possible
• Be proactive regarding new trends and any relevant propositions for the client
• Ensure & follow up of client satisfaction (NPS based)
• Be accessible for any question of the client
• Manage and compensate mistakes if they arise, mitigate risks

360° MEDIA EXPERTISE

• Listen to the clients’ needs and expectations and translate briefings into concrete and realistic solutions
• Work closely with your direct manager and Tactical Planner (and designated experts) to design strategic and tactical performance plans
• Present media plans and offers to the client
• Ensure and interpret research data, media/marketing information and competitive reports
• Ensure and present information and results regarding campaigns for the client
• Use all planning tools according to the regional/national guidelines
• Brief and attend briefings for diversified services
• Follow up of performance and adjust if necessary together with clients

BUDGET MANAGEMENT

• Monitor the client budgets during the execution of the plan
• Work closely with Kinesso & Magna -our the expertise departments- to ensure correct planning
• Monitor client billing and resolve any related issues

Are you the one?

• Experienced in digital services, profound understanding of digital expertise
• Pro-active, initiative taking person: think, propose & do
• Orchestrating, coordinating, troubleshooting and problem solving attitude
• High quality standards
• Empathic qualities: knows how to deal with a variety of people under stress
• NL, FR, ENG
• Outstanding communication and interpersonal skills
• An excellent client service approach and ability to multitask with great attention to detail.
• Priority establisher and multiple projects to completion manager under tight deadlines.
• Stress resistant and great planning and organizing skills.
• Curious, the willingness to learn and a healthy appetite to expand knowledge.
• Positive mindset and team attitude.
• Performance / KPI driven mindset
• Team player, loves working with internal and external stakeholders