CIS Operations Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The service

Spektrum delivers end-to-end Communications and Information Systems (CIS) services to NATO CIS Support Units on an outcome basis: service desk and end-user support, provisioning and IMAC, CIS operations, systems, network and cyber security services, collaboration and VTC, logistics and configuration management, engineering, projects, exercise and surge support, service transition and training. Personnel work as part of one integrated, cleared on-site team, under Task Orders issued by the client, and are cross-assigned across services within their competence.

Internal reference – Labour categories covered

• L16 CIS Operations Technician (incl. 24/7 shift coverage) · L18 Deployable Support Technician (incl. 24/7 shift coverage)

Role Background

The CIS Operations and Deployable Support Technician keeps NATO CIS services running in a headquarters operations centre and in deployed environments. At the main site the role provides 24/7 response and restoration for operational functional services, end-user devices, collaboration and audio-visual systems, voice and network management services. It also supports exercises, operational activations, surge and crisis response.

Assignments may be day-based, extended-hours or on a rotating 24/7 roster, at the main site or at exercise and deployed locations.

Role Duties and Responsibilities

• Provide 24/7 pre-emptive monitoring, response and restoration for NATO functional services such as LC2IS (SitaWare), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, ICC, AirC2IS and JTS/FAST, within tight targets (typically 30-minute response and 1-hour restoration).
• Provide first-level support and troubleshooting for operations-centre users, including workstations, laptops, printers and accessories, within the same response targets.
• Support video wall, video matrix and audio services, VoSIP and telephony, and Cisco WebEx / Microsoft Teams for digital and hybrid events.
• Support the UHF TACSAT radio static service and network management (NNMS) incidents, working with CSU personnel and Layer 2/3 support teams.
• Monitor infrastructure, network and application status; carry out health checks, fault isolation and first-line stabilisation, resolving or escalating to specialist teams.
• Work within a rotating 24/7 roster and complete recorded handovers covering open incidents, active tasks, changes in progress and outstanding actions.
• Prepare, configure and readiness-check IT and communications equipment for exercises and operational activities, and provide in-exercise and deployed support.
• Reinforce teams during surge activity and support restoration of critical services during crisis events; recover and hand back services afterwards.
• Support the technical team during larger digital/hybrid events, take part in daily stand-ups, and keep traceable records in the service management system.

Essential Skills, Experience and Certifications

• Higher vocational training in a relevant discipline with at least two years of post-related experience, or secondary education with at least four years.
• At least three years of general IT experience including administration of Windows Server, Active Directory and MS SQL Server, with broad and sound knowledge of IT systems.
• Practical experience diagnosing faults in networks and associated equipment.
• Installation and maintenance of system software: operating systems, data management products, office automation and utility software.
• Knowledge of day-to-day support and control of IT network infrastructure, including backup and restore, network performance statistics, diagnostic information and site surveys.
• Ability to review system software updates, install and test new versions, and investigate and coordinate the resolution of service problems.
• Availability for a rotating 24/7 roster (nights, weekends and public holidays).
• Availability to deploy at short notice to exercise, operational or crisis locations within or outside Türkiye.

Desirable Skills, Experience and Certifications

• Experience supporting NATO functional services (LC2IS/SitaWare, NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, ICC, AirC2IS, JTS).
• Experience with video walls, video matrices, audio systems, VoSIP and TACSAT radio.
• Previous experience supporting NATO or military exercises, deployments or crisis response.
• ITIL Foundation; CompTIA Network+ or Security+; CCNA.
• Experience with monitoring tools (e.g. SolarWinds, PRTG, SCOM).

Language Proficiency

• Professional working proficiency in English, spoken and written (NATO STANAG 6001 SLP 3333 or equivalent desirable).

Working Location

• Izmir, Türkiye, with support to the CIS Support Element in Ankara and other NATO locations as tasked.

Working Policy

• On-site or deployed. Day, extended-hours or rotating 24/7 shift pattern according to the assignment.

Travel

• Deployment to NATO exercise, operational and crisis-response locations within or outside Türkiye may be required, at short notice.

Work Eligibility

• Must hold, or be able to obtain before the start date, the right to work and reside in Türkiye (work and residence permit or Turkish citizenship).

Security Clearance

• Valid NATO SECRET personnel security clearance (or national SECRET clearance recognised for NATO SECRET) held at the start of the assignment; NATO SECRET is required for unescorted access to NATO premises.