Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)

Overview: 

We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth. 

Responsibilities:

As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency.

Strategic Leadership:

• Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.
• Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.

Business Impact:

• Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.
• Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.
• Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.

Team Excellence:

• Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.
• Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.
• Strengthen team resilience, mitigating risks of process or system failures.
• Mentor and develop team members, fostering a culture of continuous improvement and career growth.

Qualifications and Experience 

• Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results 
• 8+ years of relevant experience, including 4+ years of experience as a people manager
• SQL proficiency: can extract data from large databases using SQL to develop data queries 
• Excellent problem-solving skills including the ability to analyze and resolve complex problems 
• Strong business sense 
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds 
• Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines 
• Fluent in English both spoken and written – additional languages are a plus 

Attitude 

• Curious, proactive, practical and solution-oriented with “Get it done!” attitude 
• Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels 
• Interested in telling an impactful story with analysis and smart data visualization, not just number crunch  
• Able to work in a highly multi-cultural team 
• Attentive to detail and committed to data integrity 
• Aware of the importance of discretion, confidentiality, and ethical behavior 

What we offer 

• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company 
• A clearly defined career path will help you to continuously develop your skills. 
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience 
• Benefit: 
• Relocation package for employees joining from abroad 
• International health insurance 
• Annual performance bonus 
• Parking fees reimburse 
• Discount for Agoda employee booking on Agoda.com