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Workforce Management - Senior Associate Manager - Capacity (Kuala Lumpur, Gurgaon, Pune Based)

Agoda

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Questions you are likely to be asked

  1. Why do you want to join Agoda?
  2. What is your experience with Excel? Tell me one thing you learned the hard way.
  3. Tell me about yourself, and why this role is the right next step.
  4. Tell me about a problem you solved at work that you are proud of.
  5. Tell me about a time you disagreed with your manager. What happened?

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About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

 

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

 

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

PURPOSE OF THE ROLE 

The WFM Manager is a people leader role, responsible for the leadership of a team of WFM Capacity Planners, enabling them to be successful and delivering against the prescribed KPIs. 

The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development. 

The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives. 

The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders. 

  

ACTIVITIES PERFORMED ON THE JOB 

  

  

  

  

COMPETENCIES REQUIRED 

Analytical Ability & Problem Solving 

Can visualize, articulate, conceptualize, or solve complex problems using the data available. 

Decision making ability 

Set a course of action purposely chosen from different alternatives to achieve company objectives. 

Effective communication (Verbal and written) 

Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills 

Flexibility and Agility 

Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment. 

KPI management 

Execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals. 

Listening and influencing 

Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals. 

Process Improvement 

Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place. 

Reporting 

 Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations. 

Result driven 

Driving high standards to accomplish challenging goals. Works hard to achieve them. 

Time / workload management & prioritization 

Creating a work environment where tasks and responsibilities are accomplished successfully within the time available. 

Coaching 

Support and develop team members to achieve a specific personal and professional goal by guiding and training. 

Develop and Manage team 

Govern and coordinate the team to perform in their job. Learn the skills, potential and ambitions of the team members and define long term success. 

Operational Planning & Coordination 

Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals 

People training 

Identify training needs, create, and develop trainings to help team member’s specific knowledge or skill to improve performance in their current roles. 

Presentation 

Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 

Team level KPI management 

Create and execute a team KPI plan designed to help achieve and evaluate the success in reaching the company goals. 

  

NICE TO HAVE: 

 

 

Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

 

 

Discover more about working at Agoda

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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Listed on greenhouse · posted 2026-06-26. ApplySarthi collects openings and links to application pages; the role is advertised by Agoda, not by us.