ApplySarthiAdvanced Support Technician (Located in Melbourne, Victoria)
KnowBe4
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3,698 open technician roles across 135 companies are on ApplySarthi right now, most of them in Mumbai (53), Bengaluru (51), Delhi NCR (34).
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What technician roles keep asking for: AWS (13%) — counted across their open postings here.
Customer success jobs · Excel jobs
KnowBe4 has 67 open roles listed here.
- Account Manager (ENT/Strategic) (Remote) (Austin, Texas)
- Account Manager (ENT/Strategic) (Remote) (Chicago, Illinois)
- Advanced Support Technician(ECS) (Position located in Melbourne, Australia)
- Staff Site Reliability Engineer (Remote)
- Cybersecurity Threat Researcher (Hybrid)
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for technician roles keep coming back to AWS. Practise those questions before you sit with KnowBe4.
Questions you are likely to be asked
- Why do you want to join KnowBe4?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
- Tell me about a time you disagreed with your manager. What happened?
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Practise the Advanced Support Technician (Located in Melbourne, Victoria) at KnowBe4 interview free →KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm
The Advanced Support Technician is responsible for handling complex, escalated technical issues related to KnowBe4 products across all customer types. This role focuses on assisting Core Support Technicians and managing challenging inquiries that require advanced technical expertise. The ideal candidate will excel in providing detailed technical support, resolving intricate product-related issues, and contributing to product improvement through comprehensive bug reporting. They will also play a key role in knowledge sharing and training team members on advanced product features, ensuring the support team's overall expertise continually evolves. This position requires in-depth product knowledge, superior problem-solving skills, and the ability to manage complex support scenarios effectively.
Responsibilities:
- Resolve complex, escalated customer inquiries related to KnowBe4 products efficiently and thoroughly
- Assist Core Support Technicians with challenging technical questions and issues
- Handle escalated support tickets for all customer types, including Enterprise and Strategic customers
- Document technical issues accurately and provide detailed solutions in support tools
- Apply advanced troubleshooting skills to resolve intricate product-related issues
- Write comprehensive bug reports for the Engineering team to facilitate issue resolution
- Develop and deliver training sessions on advanced product features for team members
- Contribute to the development of advanced support documentation and knowledge base articles
- Manage and prioritize escalated tickets in the support queue
- Work closely with Customer Success Managers to address complex customer problems
- Continuously expand product knowledge to maintain expertise on all KnowBe4 offerings
Qualifications
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Two-year degree preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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Listed on greenhouse · posted 2026-10-05. ApplySarthi collects openings and links to application pages; the role is advertised by KnowBe4, not by us.