Solutions Strategy & Operations Manager

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. SOLUTIONS STRATEGY & OPERATIONS MANAGER We're hiring a Solutions Strategy & Operations Manager to help build the operating system for our Customer Success and Solutions teams, a role critical to building our business with rigor and pace and scaling customer value fast. You'll begin as a generalist supporting our Solutions Architect, Field Engineering, and Forward Deployed Engineering functions, with the path to own a specific business unit end to end as we grow and scale. There are early foundations in place, but much of the long-term system still needs to be built, from the key metrics that matter to the cadences that drive decisions and the playbooks that scale. You'll be a strategic thought partner and hands-on operator, equally comfortable thinking big-picture with senior leadership and getting into the weeds to build the systems, models, and processes that let the org run on real data. RESPONSIBILITIES: Metrics & performance: Establish key metrics and compensation models; evaluate performance of the business, drivers, and trends, and guide targeted action plans Planning models: Build, refine, and optimize headcount and capacity models to ensure we make the right investments; build segmentation and coverage models to deliver the right service model that ultimately leads to revenue growth Customer frameworks: Build and operationalize frameworks such as health signals, customer maturity models, and corresponding playbooks that drive usage and growth Dashboards & cadence: Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization; build an end-to-end operating cadence for the leadership team to support fast, informed decision-making Leadership partnership: Serve as a trusted advisor to the leadership team, thinking big picture while leaning in to get things done iteratively Cross-functional & global execution: Partner closely with RevOps, Go to Market, Finance, and more to bring concepts to life rapidly and iterate together; incorporate a global mindset, taking local nuances and input into account so global plans stick regionally BASIC QUALIFICATIONS: Experience in Sales or Customer Strategy and Operations PREFERRED SKILLS AND EXPERIENCE: Experience with pre-sales (e.g. sales engineering), direct sales, and technical services teams Builder mindset: comfort building from the ground up and flexing between launch-and-iterate and going deep Analytical and modeling skills, with an operations eye for foundations such as capacity modeling, staffing, planning, and process Stakeholder and project management skills: operating across levels and audiences, outlining what needs to happen, and keeping the team informed and engaged Consulting, finance, and/or data science background, or customer-facing experience Experience in Business Operations, Sales or Services strategy & ops, or company strategy such as localization and pricing Experience with consumption-based pricing and with customer frameworks such as health scores and maturity models, with the open-mindedness to evolve them to meet our business needs ADDITIONAL REQUIREMENTS: Onsite role: must be able to work in person at the San Francisco, New York, or Austin office COMPENSATION AND BENEFITS: The annual compensation range for this role is listed below. Annual Salary: $250,000 - $300,000 USD Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.