Solutions Engineer, Seattle

Solutions Engineer, Sydney Location: Sydney About Josys Josys is a modern AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface, and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise, allowing security and IT teams to surface risk, control access, and remediate identity threats in real-time. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage. For more information, visit josys.com . The Role We’re looking for a Solutions Engineer who blends technical expertise, customer empathy, and storytelling. Your focus will be helping mid-market IT teams and MSPs evaluate, architect, and adopt Josys. You will own technical discovery, product demos, integration strategy, documentation, and PoC execution. What You’ll Do Partner with Account Executives to drive opportunities from discovery through technical validation. Lead presales discovery sessions to understand customers’ SaaS usage, IT controls, and security requirements. Deliver compelling demos and solution walkthroughs tailored to enterprise use cases. Build integration plans with Directory/SSO (Okta, Azure AD), HRIS, ITSM, MDM, and API endpoints. Lead proof-of-concepts and pilots; troubleshoot configuration and technical blockers. Own RFP/RFI responses and technical solution documentation. Translate technical needs into crisp solution proposals and architecture diagrams. Work closely with Product & Engineering to surface customer insights and influence roadmap. Create reusable playbooks, demo scripts, integration templates, architecture diagrams, etc. Support handoff to Customer Success post-close to ensure seamless onboarding. Qualifications 4–6+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or Technical Presales. Strong proficiency in SaaS architecture, identity, and IT integrations (SSO, SCIM, APIs). Experience presenting to senior IT stakeholders (CIO, CISO, IT Directors, Ops, Procurement). Strong problem-solving ability and customer empathy. Excellent communication and ability to simplify complex technical topics. Comfortable working in a fast-paced, startup environment and influencing product decisions.