Senior Cash Applications Specialist (6 months FTC)

About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com . About the Role We are looking for a Senior Cash Application Specialist (6 months FTC) to join our Global Collections team and play an important role in keeping our order-to-cash operation running smoothly. Reporting to the Global Collections Manager, you will take ownership of key activities across accounts receivable, collections, cash application, and account reconciliation, while partnering closely with teams across the business and customers around the world. This is more than a transactional finance role. You will have the opportunity to identify issues, improve processes, support automation, and help shape how our global collections operation works as Sitecore continues to scale. The ideal candidate is organized, proactive, commercially minded, and comfortable working in a fast-paced international environment where priorities can change quickly. What You'll Do Manage and resolve customer account issues, ensuring outstanding matters are investigated and followed through to resolution. Support cash collection, cash application, payment posting, refunds, credit notes, and account reconciliations. Work closely with Billing, Sales, Tax, Order Management, Deal Desk, Legal, and other teams to resolve issues and remove barriers to timely customer payment. Maintain accurate and timely documentation of customer communications and collection activity in Tesorio. Partner with the Global Collections Manager and wider Finance team to identify opportunities to improve processes, controls, and efficiency. Support the implementation of automation and process improvements across the order-to-cash cycle. Liaise with third-party collection agencies when required. Help ensure accurate, timely, and customer-focused resolution of receivables across multiple markets. Contribute to a collaborative global Finance environment by sharing knowledge and supporting continuous improvement. What You'll Bring Experience in Accounts Receivable, Cash Applications, Collections, or Finance Operations, ideally within a multinational organisation. Good understanding of the full Accounts Receivable / Order-to-Cash cycle. Experience working with customer accounts, payment allocation, reconciliations, and collection activities. Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions. Excellent written and verbal communication skills, with a strong customer-service mindset. Ability to work independently, prioritise effectively, and manage multiple deadlines in a high-volume environment. A proactive mindset and genuine interest in improving processes rather than simply following them. Experience working against collections or AR targets/KPIs. Fluent English communication skills. Additional Skills That Will Set You Apart Experience working within a SaaS, software, or technology company. Experience with NetSuite or another major ERP/finance platform. Experience with Tesorio or other collections / accounts receivable technology. Experience with multi-country or multi-currency AR operations. Exposure to automation, process optimisation, or finance transformation initiatives. Strong Excel and data-analysis skills. Experience working with geographically distributed teams. Why Join Sitecore? This is an opportunity to join a global technology company at an exciting stage of growth and play a meaningful role in how our Finance organization scales. You will have the opportunity to: Make an impact: Take ownership of important AR and collections activities supporting a global business. Improve how we work: Contribute ideas around automation, process improvement, and operational efficiency. Work globally: Collaborate with colleagues and stakeholders across multiple countries and functions. Grow your career: Develop your expertise across AR, collections, cash application, and broader Finance operations. Be part of something bigger: Join a collaborative, international team where Finance is a business partner, not simply a back-office function. Work with technology: Be part of an organization actively embracing AI, automation, and data to improve the way we operate. At Sitecore, growth means opportunities for our people too. If you are looking for a role where you can combine finance expertise, problem-solving, collaboration, and continuous improvement, we'd love to hear from you. Equal Opportunities at Sitecore Sitecore is proud to be an equal opportunity workplace. We are committed to creating an inclusive environment where everyone can contribute, grow, and do their best work. We provide equal employment opportunities without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other locally protected characteristic.