Financial Partnerships Operations Manager, Americas

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact Financial Partnerships Operations is essential to maintaining Airwallex’s relationships with financial partners as our Americas network grows. You’ll help keep live partner work moving while building the infrastructure and operating mechanisms that make the function more scalable. Own day-to-day operations across Airwallex’s financial partner network in the Americas, including onboarding, offboarding, account management and partner requests. Manage partner requirements and deliverables across Risk, Legal, Compliance, Product and Operations, using sound judgment to assess requests, identify gaps and keep things moving. Build scalable processes and resources to manage partner information, including repositories, playbooks, QBRs and reporting. Build strong relationships with financial partners and identify opportunities to improve processes and operational performance as the business grows. This role is hybrid, based in New York, NY. What we're looking for Essentials 4+ years of experience in fintech, financial services, payments, banking or a related field. Experience managing complex projects and deliverables across teams such as Risk, Legal, Compliance, Product and Operations. Strong project management skills, with the ability to manage competing priorities, dependencies and escalations through to completion. Strong judgment and attention to detail, with the ability to assess requests, identify gaps and push back when needed. Strong communication skills, with the ability to work effectively with senior stakeholders and external partners. Analytical and organized, with the ability to track performance, identify risks and work autonomously in a changing environment. Preferred Experience with banks, payment processors, card schemes or other regulated financial institutions. Familiarity with KYC, KYB, due diligence or financial crime compliance. Understanding of payment flows, acquiring, issuing, scheme rules or technical integrations. Experience building scalable processes, dashboards, partner scorecards or playbooks. Experience using AI or automation to improve processes and reduce manual work. Spanish-language skills. You'll thrive here if You own the outcome and you don't wait for permission to fix what's broken. You're comfortable making decisions with incomplete information and moving quickly anyway. You hold yourself to a high standard even when no one is watching. Quality and accountability aren't external expectations; they're internal ones. You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work. You over-communicate by design. You'd rather flag something early than let it become a surprise. You connect dots across functions and hold the big picture without losing grip on the details. You simplify complexity rather than hiding behind it. Learn more about your team Financial & Strategic Partnerships builds the relationships that expand what our platform can do and where it can go next. This team structures deals with financial institutions, fintech platforms, and enterprise software companies that embed Airwallex's infrastructure into their own products: commercially complex work that accelerates growth, opens new markets, and extends distribution reach. It's a function for strategic thinkers and dealmakers who think in systems, with range across commercial negotiation, technical scoping, and cross-functional coordination. The work is open-ended by nature, and the best outcomes come from people who thrive without an inherited playbook. If you want to identify, define, and negotiate consequential commercial relationships at the frontier of global finance, this team does the kind of work that will challenge and motivate you. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.