Financial Aid Assistant (Stepful College)

About Stepful : Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most. Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT . We were named the #1 EdTech company in the U.S. by TIME for 2025 . Our values : We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: Care first : We do whatever it takes for our students to succeed. Learn quickly : We test, learn with data, and iterate. Build together : We win when we rely on each other. Own it : We show up, take initiative, and show pride. The opportunity : At Stepful College , an ABHES-accredited institution, our students are working towards launching new careers in healthcare, and our Financial Aid Assistant helps make that possible. In this role, you’ll be a friendly, steady guide for students from their first days of enrollment all the way through graduation. The Financial Aid Assistant is often one of the first people a new student talks to. You’ll help them through the FAFSA, loan paperwork, and payment plans, explain things in plain language, and make sure they feel supported every step of the way. Our Financial Aid office is a small, close-knit team of two, so the work you do makes a real difference. You’ll get new students’ files across the finish line, answer payment questions with patience and care, and help students who’ve fallen behind find a path forward so they can stay enrolled. You’ll have structured onboarding and regular one-on-ones as you learn the ropes, plus support as you grow into handling day-to-day decisions on your own. This is a full-time, hourly position based onsite at our Fenton, Missouri campus, Monday through Friday. This role reports to the Senior Financial Aid Administrator. Please note that this position requires authorized user access to U.S. Department of Education Federal Student Aid systems, including the National Student Loan Data System (NSLDS). The Department of Education decides who is eligible for access. It does not grant NSLDS access to anyone with a federal student loan in default, or who owes an overpayment on a federal student grant. Employment in this role depends on obtaining NSLDS access within 30 days of the start date and keeping it throughout employment, including completion of all required Department of Education security training, Rules of Behavior acknowledgments, and periodic access recertifications. What you’ll do : New Student Financial Aid Partner closely with our Admissions team to ensure a smooth hand-off for newly enrolled students, so they feel welcomed and supported from day one Welcome newly enrolled students by phone and email, and guide them through each step of the financial aid process Help students complete the FAFSA and confirm it has been submitted and received Review NSLDS to confirm students’ eligibility and prior aid history Walk students through required documents in CampusIvy, including entrance counseling, the Master Promissory Note (MPN), and verification items Track each new student’s file and follow up so it stays on schedule Payment Plans & Collections Set up payment plans and explain balances, estimates, and how payments are applied in clear, plain language Send payment reminders and past-due notices on schedule, and respond to every payment-plan inquiry in writing Work the past-due report: reach out to students who have fallen behind, set up payment arrangements, and follow through to resolution Apply college policy to delinquent accounts, and escalate complex situations to the Senior Financial Aid Administrator with the details already gathered Records, Compliance & Team Support Document student interactions and account activity in our student information system (Anthology) and CampusIvy Keep student files accurate, complete, and audit-ready, in line with Title IV, FERPA, and college requirements Run and review basic financial aid and student account reports in Excel Support the Financial Aid and Student Accounts teams during busy periods like new starts, disbursements, and graduation What you’ll bring : 2–4 years of professional office experience Strong customer service skills: you’re patient, clear, and empathetic, including when conversations are about money A quick learner who’s comfortable picking up new systems and processes Proficiency in Microsoft Excel (including pivot tables) and Word/Google Docs Highly organized and detail-oriented, with strong follow-through Discretion and good judgment when handling confidential student information High school diploma or GED required Availability to work onsite in Fenton, Missouri, Monday through Friday This position requires authorized user access to U.S. Department of Education Federal Student Aid systems, including the National Student Loan Data System (NSLDS). The Department of Education decides who is eligible for access. It does not grant NSLDS access to anyone with a federal student loan in default, or who owes an overpayment on a federal student grant. Employment in this role depends on obtaining NSLDS access within 30 days of the start date and keeping it throughout employment, including completion of all required Department of Education security training, Rules of Behavior acknowledgments, and periodic access recertifications. Bonus points if: You have experience in financial aid, student accounts, billing, or collections You’re familiar with CampusIvy, Anthology/CampusNexus, or NSLDS You’ve worked at a career college, a vocational school, or in healthcare education Interview Process : Introductory call with Talent Acquisition Interview with Hiring Manager Take-Home Assignment Final Onsite Interviews Benefits and Compensation : Subsidized Medical, Dental, and Vision insurance plan options 401(k) FSA, HSA and commuter benefits Learning stipend Open vacation policy, including: Guidance of 15 days PTO annually 10 public holidays observed for 2026 Stepful is proud to be an equal opportunity employer . We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. -- In light of recent hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @stepful.com email address to guide you through our interview process.