Senior Manager, HR Process Excellence

What we're looking for:

We are seeking a commercially minded Senior Manager, HR Process Excellence to drive the design, optimisation and continuous improvement of HR processes across Verve Group. 

As the subject matter expert (SME) for HR process excellence, you will partner with HR leadership and leaders across the organisation. You will be identifying opportunities to improve the effectiveness of HR processes across the employee lifecycle. Key principles are simplicity and scalability as we embark on the next exciting stage of growth.

This is a temp-to-perm role offering a hybrid working arrangement, with three days per week in our London office in Covent Garden.

What you’ll be doing:

HR Process Excellence & Continuous Improvement

• Act as the organisation's subject matter expert for HR process excellence, providing specialist guidance and thought leadership across a broad range of HR initiatives.
• Lead the end-to-end assessment, design, redesign and optimisation of HR processes across the employee lifecycle.
• Identify opportunities to eliminate inefficiencies, reduce complexity, remove duplication and improve process effectiveness, quality and user experience.
• Challenge legacy processes and existing ways of working, driving a culture of simplification and scalability.

Delivery of HR Improvement Initiatives

• Lead and support multiple process improvement initiatives across HR, working across a portfolio of priorities that may include recruitment, onboarding, employee lifecycle management, HR operations, performance management, talent, reward and employee offboarding.
• Develop business cases, quantify benefits and define measurable success criteria for proposed improvements.
• Oversee implementation of agreed process changes, ensuring solutions are practical, scalable and simple!  

Stakeholder Engagement & Business Partnering

• Build strong relationships across the business. 
• Act as a trusted adviser to senior stakeholders, providing expert recommendations on process design and improvement opportunities.
• Balance commercial impact with legal risk and bring together internal stakeholders to align on a path forward. 

HR Technology, Data & Automation

• Partner with HR Ops and Intelligence teams to identify opportunities for automation, workflow optimisation, self-service and improved use of HR systems.
• Ensure process improvements are designed with technology enablement and automation at their core. 
• Promote data-driven decision-making and the use of digital solutions to improve HR service across the entire employee experience.

Change Management & Capability Building

• Support the adoption of redesigned processes through effective stakeholder engagement, communications, training and change management.
• Equip HR teams and process owners with the tools, frameworks and knowledge required to sustain improvements independently.
• Share best practices, lessons learned and reusable process improvement approaches across HR.
• Champion a continuous improvement mindset, encouraging teams to challenge existing practices and take ownership of operational effectiveness.

What you'll need:

Essential Experience

• Significant experience in HR process improvement, change management/transformation. Ideally a consultancy background, either internal or external. 
• Demonstrable experience leading end-to-end process improvement initiatives within a global, rapidly growing organisation. 
• Strong understanding of HR processes across multiple areas of the employee lifecycle. 
• Experience managing multiple initiatives simultaneously, from initial assessment and solution design through to implementation and benefits realisation.
• Strong stakeholder management and influencing skills, with the credibility to engage and challenge senior leaders.
• Demonstrable ability to lead change, influence adoption and embed sustainable improvements across teams.
• Strong knowledge of process excellence methodologies this could include but not limited to Lean, Six Sigma, value stream mapping, root cause analysis and continuous improvement.
• Strong analytical skills, including the ability to interpret operational data, establish baselines and measure improvement outcomes.
• Understanding of HR technology, workflow automation, digital self-service and the role of technology in enabling process transformation.
• Exceptional communication, facilitation and presentation skills, with the ability to influence stakeholders at all levels.

What We Offer

Just a few of the benefits waiting for you at Verve: 

• Stay healthy with our Bupa HealthCare Plan with easy access to medical care
• Support your long-term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 3% of your qualifying earnings
• Pick what matters most to you in our Personalized Benefits Platform, with a budget of  £50/month
• Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays

Boost your professional knowledge with our annual training budget & internal webinars… and even more reasons to join us!