Enterprise Solutions Engineer, EMEA

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll be Doing

• Provide technical expertise and onboarding/implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure

• Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders

• Assist in resolving technical issues and answering complex product-related questions

• Liaise between Enterprise AEs and Solutions team for additional technical assistance

• Collaborate with enterprise partners and enablement teams to develop and execute sales strategies

• Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare

• Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities

• Support the development of sales collateral and technical documentation for partner use

• Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor

• Work closely with the Enterprise Account Managers to maintain customer "Pulse" and pursue new sales opportunities

• Act as advocate and liaison for Support needs taking initiative to educate processes and keep customer informed

• Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions

• Stay current with industry trends, competitive landscapes, and emerging technologies

• Provide feedback to product management teams on partner and customer needs

• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)

• Other duties as needed

About You

• 5+ years' experience as a Sales/Solutions Engineer in a large Enterprise focused role

• Strong technical background with proficiency in Windows, Linux, and Mac systems, including IT infrastructure (DNS, DHCP, Firewall, Routing, etc.)

• Knowledge of networking and security concepts

• Fluent in English, and German or French

• You exercise sound judgment and prioritise based on customer impact

• As a lifelong learner you are adaptable to new technologies and embrace change

• Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences

• You skilfully build and maintain relationships, both in-person and virtually

• You have experience with enterprise endpoint management solutions, IT asset management (ITAM), IT service management (ITSM), Mobile Device Management (MDM), and similar technologies

• You can work independently and with a team in a global environment

• Ability to efficiently multi-task with several tools, work independently and prioritise tasks, honour rules of engagement, and follow policies, processes, and procedures

• You are highly organised

• You see ambiguity as an opportunity to step up and clarify understanding, needs, and expectations

• Driven and self-motivated; you set the pace for yourself and other around you

• Customers, clients, and teammates see you as a problem solver that brings all the details to the solution

• Bachelor's degree in Computer Science, Engineering, or related field recommended, but not required

• Willingness to travel as needed to support client meetings, partner engagements, and events

What You’ll Love

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with a curious, kind, international and intercultural workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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