Associate Solutions Architect

In the professional services team, our mission is to be the trusted partner to the technical teams and strategic partner to the CIO. We aim to deliver a best-in-class observability platform powered by AI. We are committed to providing meaningful metrics that matter, enabling organizations to achieve unparalleled insights, drive innovation, and optimize performance in the dynamic landscape of information technology. We empower teams to optimize performance, enhance client satisfaction, and achieve an unparalleled view of their infrastructure thus allowing the nirvana of being proactive and resolving incidents before they become problems. We help enable insights into not only the infrastructure but also the business and its key value metrics.

The Associate Solutions Architect (A.SA) supports the Professional Services (PS) organization in assisting customers to implement the LM Envision platform, extend its capabilities through custom work,  and help drive their business goals by providing a best-in-class service. The A.SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The A.SA is a product expert that creatively solves business observability problems with LogicMonitor's LM Envision platform.

What You'll Need:

Must Have

• 2+ years experience of working as an IT professional supporting one or more domains of IT infrastructure: server, network, security, storage, virtualization, cloud leveraging best practice processes such as ITIL

• 1+ years experience in one or more programming language: Python, PowerShell, Java or Groovy

• Familiarity with HTTP, JSON, RegEx, REST APIs, OIDs and MIB files

• Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP)

• Willingness to travel (25%)

Nice to Have

• Bachelor's of Science in Computer Science, Computer Engineering, Information Systems or related

• ITIL Foundations certification

• Experience in a customer-facing, professional services or consulting role

• Experience with IT monitoring tools (LM, SolarWinds, Nagios, ScienceLogic, Zenoss, etc.) and protocols (SNMP, WMI)

• Experience with large-scale, enterprise software implementations

• IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA, RHCSA or equivalent

• Previous software development or consulting / services experience

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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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