WFM Manager, LMAQ

Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like clock work? In order to make that happen, behind those millions of packages, Basic qualifications: - 7+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - 7+ years of operational and/or retail management experience - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Preferred: - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Advanced degree in a quantitative field or an MBA - Ability to think strategically and drive the detailed execution of specific initiatives - Experience with workforce management tools and platforms (e.g., NICE, Verint, or proprietary systems) - Familiarity with capacity planning, scheduling optimization, or labor modeling at scale - Track record of delivering measurable cost savings or efficiency improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.