Tier 2 Technical Care Associate (German speaker), Amazon Leo

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and Basic qualifications: - High school diploma, or equivalent - Experience using strong customer service, communication, and interpersonal skills - Experience communicating technical details verbally and in writing - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) - Speak, write, and read fluently in German - • Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - • Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues - • Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - • Technical curiosity and enthusiasm for learning new technologies and helping customers succeed Preferred: - Experience working in a fast-paced, rapidly changing operations environment - Experience in direct to consumer or business ISP and/or Satellite technical support - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment - Fluency in multiple languages is a plus Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.