Technical Support Manager, Amazon Robotics Technical Support (ARTS)

Do you thrive on innovation? Is problem-solving through collaboration second nature to you? Do you love seeing the direct impact of your work on a global scale? If you answered yes to any of these, you’ll Basic qualifications: - Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience driving projects to improve operations and support-related processes - Experience leading technical support teams - Experience in technical support work, engineering, or an operations environment - 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs). - Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager. Preferred: - 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - 3+ years of relevant engineer technical support hands-on experience. - Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - Relevant Service/Project Management Certifications may present an advantage (ITIL etc) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.