Sr. Program Manager, Delivery Experience, Emerging Stores

Amazon is seeking a Senior Program Manager to enable India and Emerging Markets of Amazon build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role Basic qualifications: - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience identifying and improving business processes - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience in data analysis and problem solving - Experience in building financial and operational reports/data sets that inform business decision-making, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan - Experience creating and improving processes - Experience with analytical tools and ability to dive deep into metrics and reporting - Experience developing tools, reports, process maps, scorecards, and data visualizations that improve upon those currently employed for understanding the business and making decisions Preferred: - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - 2+ years of driving process improvements experience - Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment - Experience making business recommendations and influencing stakeholders - Experience working with global cross-functional teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.