Sr. Network Support Specialist - Italian & English, eero

**This role would require you to speak, read and write in English & Italian at a minimum of B2 level****This role is 5days a week but would require you to work on either of Saturday or Sunday on rotational Basic qualifications: - Experience in technical work related to computer systems and technology components - Experience handling customers and conflict resolution with a focus on quality for customer experience - Experience in MS Office, with an emphasis on Excel - Experience in web technologies and the internet - Experience taking ownership and driving resolution on escalated customer issues - Experience in technical support, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience demonstrating strong analytical abilities and confidence in the use of data - Experience in communicating technically, at a level appropriate for the audience - Speak, write, and read fluently in Italian and English at B2 level or above - Ability to identify and troubleshoot technical issues efficiently and logically. Preferred: - Experience handling customer escalations - Knowledge of TCP/IP networks - Certified Wireless Network Administrator (CWNA) certification (training provided). - Cisco Certified Network Associate (CCNA) certification (training provided). - Experience supporting customers across multiple European markets or in a multilingual environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. null