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Sr Mechatronics Tech (SMRT) - Rapid Response Team, OMHS Field Technical Support

Amazon

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Questions you are likely to be asked

  1. Why do you want to join Amazon?
  2. Tell me about feedback from customers that you passed on to the product team.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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As a Mechatronics Technician (SMRT) on the Rapid Response Team, you provide hands-on mechanical and electrical support for Amazon's warehouse automation and MHE across multiple sites. This is a field-first Basic qualifications: - 5+ years of repair of material handling equipment, or 5+ years of troubleshooting and diagnostics of material handling or production equipment experience - Experience interpreting mechanical and electrical drawings - Work flexible schedule including weekends, nights, and holidays - 5+ years of demonstrating safety standards experience - 5+ years of repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment experience - 5+ years of electrical or mechanical experience - Bachelor's degree in Electrical, Mechanical, Mechatronics, or a relevant field, or 7+ years of demonstrable experience working on the electrical and/or mechanical side of MHE with Amazon projects. - Ability to safely use hand tools, power tools, and diagnostic instruments (multimeter, etc.). - Ability to travel ~50% domestically, with the understanding that travel may increase based on demand, especially during onboarding, training, site ramp-ups, and go-lives. Preferred: - Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines - Can lift and rack equipment up to 40 pounds - Can bend or twist the body into unusual positions while working - Stand and walk during shifts lasting up to 12 hours Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, McAllen - 39.28 - 45.19 USD hourly USA, TX, Richardson - 39.27 - 45.19 USD hourly

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Listed on amazon · posted 2026-11-13. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon, not by us.