Sr. Creative Designer, Amazon Customer Service

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly Basic qualifications: - Experience with asset management, design workflows, or partnering with creative teams - 4+ years of experience in motion design, video production, or visual design, with a comprehensive portfolio. - Proficient with Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects and Premiere Pro) Figma, and Microsoft products (like Outlook, SharePoint, PowerPoint). - Experience in video production, live streaming technologies (including stage design, audio/visual setup), studio workflows, edit and post- production techniques, and production planning. - Experience working cross-team and synthesizing feedback and/or performance data (metric tests, research studies), to steer the direction of future creative content. - Experience in creating content and experiences for internal communications and leadership development, including live events, Town Halls, and multi-channel campaigns. Preferred: - Experience in driving compelling creative strategy and execution at an agency or in-house creative team - A degree or certification in graphic design, mass communication, film production, or equivalent. - Experience with Creative tools such as Vyond, Synthesia. - Experience with accessibility standards and implementation. - Knowledge of AI-assisted creative tools and workflows. - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines. - Experience communicating complex information and solutions to senior stakeholders and influencing decisions. - Experience as a subject-matter expert in one or more design disciplines, supporting teams, solving creative challenges, and mentoring emerging designers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.