Sr. Comms & Leadership Development Business Partner, Amazon Customer Service

Amazon Customer Service (CS) is seeking a Communications & Leadership Development Business Partner to join our Strategic Enablement team. In this role, you'll serve as a trusted advisor to senior CS leaders, Basic qualifications: - 7+ years of recent professional communications or public relations experience - Experience influencing senior leaders/stakeholders - Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others - Bachelor's degree in Business, Communications, Education, Instructional Design, Organizational Development, or related field - 5+ years of experience designing and delivering leadership development programs or strategic communications initiatives - Proven ability to design and facilitate leadership offsites, workshops, or strategic planning sessions - Experience developing and executing communication strategies for ongoing organizational transformation Preferred: - Master's degree in Organizational Development, Industrial/Organizational Psychology, Communications, Business Administration, or related field - Professional coaching certification (International Coaching Federation (ICF), European Mentoring and Coaching Council (EMCC), or equivalent); Advanced instructional design certification (Association for Talent Development (ATD), Chartered Institute of Personnel and Development (CIPD), or equivalent) - Experience working in a global, matrixed technology or retail organization; demonstrated ability to operate effectively in ambiguous, fast-paced environments with minimal supervision - Proven track record of building trusted advisor relationships with C-suite or VP-level executives - 10-15% travel flexibility to support in-person leadership development and communications events Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 139,500.00 - 188,300.00 USD annually