Service Delivery Manager - Americas, eero Customer Support

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing Basic qualifications: - 4+ years of technical support, or 2+ years of network and operating system support experience - Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments - Experience working with data and leveraging analytics to make decisions - Minimum of 4 years in a direct leadership role, managing leaders across multiple locations - Strong business acumen with a track record of success, specifically related to contact center operations and Key Performance Indicators Preferred: - Experience managing managers and global teams - - Experience supporting SaaS, API-based, or technically complex products. - - Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA)) - - Familiarity with WFM, QA, Training, and Knowledge Management programs - - Experience with process improvement and automation (e.g., Lean Six Sigma, process management) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, ID, Boise - 139,100.00 - 188,100.00 USD annually