Senior Customer Success Manager, Strategic Account Services-Hardlines

The Strategic Account Services (SAS)-Hardlines organization is seeking Customer Success Managers to shape the future of the program and drive business growth for some of the most influential Sellers and Basic qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Bachelor's degree or equivalent - Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data - Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions - Experience managing multiple projects, prioritizing, planning, and managing time - Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products - 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. Preferred: - Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships - Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives - Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar - Experience communicating and delivering presentations to customers, stakeholders, and/or teammates - Experience in E-Commerce, Corporate Retail, Consulting and/or B2B. - Understanding of retail math and formulas for the purpose of making business decisions. - Leverage internal AI tooling to drive efficiencies and expedite problem solving Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually USA, TX, Austin - 80,000.00 - 140,000.00 USD annually USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually